Palm Bay Memory Care

The care there started out well but went from bad to worse quickly over 5 months. The first exec director quit. That was a big mistake for Grace Management who owns PBMC. It went downhill fast. The new exec director is trying but she doesn’t have the background training to handle her new job. They hired a new head nurse after the first one quit. That head nurse Tried to get systems in place and improve communication. They fired her. . Word from the staff is that they are short staffed and cannot handle the 110 patients. That is no excuse when it is ongoing. They are still taking g in new patients. Please put your loved one somewhere else. Freedom is a great thing with dementia and Alzheimer’s but only if there is staff to handle the freedom the patients have. These incidents are all recent. Think twice before leaving your loved one there if that person needs watching.

The reception I received upon arriving with my wife at 9:30 last night was horrible. Only one door will they let you in and they don't tell you till you walk around the entire building and found it. Only person there that didn't seem like they have an attitude was Scott who was very helpful. The other staff looked like you were inconveniencing them. My wife felt the same way we lasted their 5 hours before I had to pull her out. The patience in there with like they were just sitting there waiting to die

My mother and father entered PBMC about a year and a half ago. It was a tough time for them and for the family, but PBMC made the transition as easy as possible. I've been very happy and totally satisfied with every aspect from sales to care to management to maintenance to the accommodations. It feels more like a "condo" and assisted living then a memory care. It's unique, home-like, very clean and well maintained. The courtyard is very nice. Most importantly, the entire staff is truly loving and caring. From the beginning, Megan made my life easier, and helped with every aspect of moving my parents into PBMC. She even helped by finding me benefits from the VA for my father. There are too many details to mention. The Executive Director, Kimberly, is excellent. She's been such a great help before taking this position and I couldn't be happier that she is the director. The nursing staff is fantastic. Kimberly, Kizzy, Ariel... all of them are extremely competent, kind, patient and strong in what is at times a very difficult and diverse job. The large general staff that do meals, general care, entertain, help with bathing, etc... they are so caring, patient and kind. Diana, ... I feel bad not listing everyone's name but there are so many. I'm so grateful to them all. Like I said, it's a difficult job at times. They amaze me. This also includes the Chef(s) and cooking staff as well as laundry and cleaning staff. Ardean has one of the toughest jobs and she brings the joy. Chris is so helpful and skilled in maintenance. Denise and Patty are great hosts. Linda is doing a great job in Wellness. This was such a difficult and scary thing for me. I love my parents. This situation was not what I wanted to happen but was necessary. PBMC made my parents and my life better. It hasn't been easy per se, but I can rest easy knowing my parents are safe, comfortable, well cared for, and loved in a fun and home-like environment.

Our dad was a resident for several months and excellent care, Unfortunately he has gone to meet Jesus. Facility was clean and no odor. Staff was amazing and worked as a team.