Oak Ridge

Our loved family member was a resident at Oak Ridge Alzheimer’s Special Care Center, and our experience raised serious concerns. Prescribed medication critical to managing his Alzheimer’s symptoms was reportedly not administered for approximately three weeks. During that time his condition worsened, and he suffered a fall requiring an emergency room visit and stitches. Further, the facility required us to hire private sitters at our own expense while they were “adjusting” the medication that they reportedly failed to administer. Despite a physician’s order and repeated reminders, the facility failed to consistently provide a soft diet. I also frequently found him in wet bedding and soiled clothing. I was informed he was left unclothed and shivering because he was “refusing” care. Our expectation of a memory care facility, specifically marketing themselves as an “Alzheimer’s Special Care Center,” would have staff who are trained and able to redirect and assist cognitively impaired residents, not leaving them vulnerable and suffering. Families should carefully evaluate staffing, training, and medication management here.

If you are looking for the worst dementia care in DFW you have found it. First off, I am a retired medical doctor. This facility provided disgraceful care for my brother. From the director of the facility, down to the people who are “supposed” to do the laundry, to the people who dispense medication NO ONE CARES. He did not receive his most important medications to prevent hallucinations for 3 WEEKS and this resulted in him hurting another patient and then himself after a bad fall where he split his head open. During his stay here, we have found him in a urine soaked bed daily. We have arrived to poop and vomit in his bed. Several times we arrived to find him in one of the many hallways only dressed in a diaper and shivering on the floor with skinned knees and feet because he had been crawling in his diaper. How this facility is so uncaring is unthinkable. I couldn’t be more disappointed and could never recommend this place to anyone. Part of our decision to put him here was its wonderful reviews…how deceptive. Families beware

March 17, 2020, I hope this is the last time I have to review this place. I'm not sure what the name is now since it changes periodically. Sometime towards the end of last summer, they finally tired of my complaints about their substandard care of the captive birds on their property and told me to just take them home with me. Our mother died on 12/30/19 and we still have not received a card or letter from anyone there about her. She lived there three years and made friends with other patients and staff. Even management did nothing. No cards or flowers at the funeral. Sweet sweet Lindsey did attend the funeral. Thank you Lindsey. We appreciated that. Oh, we did hear from management. A bill for the five days it took us to empty our mothers room. This place made our lives harder not easier while trying to provide for our mother. Most importantly hers. 6/20/19 Once again while visiting my mother, during family night when you would think they would be on their best behavior, the captive birds that live here had unclean water and empty hulls to eat. Martha, the new office manager noticed about the same time I did and gave them clean water and added to the food I had on me and was able to give them. She was very sweet and said she had no idea how to tend to the birds or whose job it was. I can't say the same for the other people I have begged over the last 2 to 3 years who all insist they do so feed those birds with a sneer on their faces and deny the fact that they had nothing fit to eat or drink. In other words I'm just making the whole thing up irregardless of the several dated photos of filthy yellow water and bowls full of empty hulls. I obviously have nothing better to do than accuse people who are taking good care of their animals of NOT taking care of them. I've sent emails to a succession of "directors" who ALL deny the problem or ignore it. If they are neglecting these voiceless little sentient creatures, what else are they getting away with neglecting? Maybe a visit from PETA or a news crew just dropping in might encourage them to FEED AND WATER THOSE BIRDS EVERY SINGLE DAY INCLUDING THE WEEKENDS! They brag on their website of offering a bird therapy room. Shame shame shame on them! See the attached photos: Other review: Scattered, unorganized care. Personal experience with theft from staff. Personal experience with ignorant LVN (Valerie-the lvn nurse on duty in June 2017) as only nurse on staff where an RN is needed.

We are so glad to have found Oak Ridge. Their concern for the residents is unmatched in our experience. When you walk through the doors, you get a sense of family; a happy family! If you’re looking for a safe place for someone you love, look no further.