Norwich Springs Health Campus

Norwich Springs is an extremely clean facility, and the entire staff, from the aides and nurses to the directors...is friendly, responsive, and present. My mom is in long-term care, and I truly feel that she is cared for. The staff closely monitors changes in her behavior, attitude, and overall well-being and communicates with me about medication changes or anything else they notice! They continue to offer her physical therapy, which is so good for her. She does not participate in many activities as she is quiet and anxious about social groups, but there are always plenty of opportunities available. Staff members check on her throughout the day, and whenever I visit, I am greeted with a smile and a quick update about how she is doing. After living with and caring for my mom for the past ten years, trusting someone else with her care was incredibly difficult. Norwich Springs has helped give me peace of mind because I feel they genuinely care about her and thoughtfully consider her individual needs. I have even heard staff members tell residents they love them while helping them to bed. Those moments say so much about the compassion within this facility, and I am grateful for the care my mom receives.

Paul was in Legacy at Norwich Springs for a few months. The workers on that wing are awesome. Shealyn, Jessica, AuShawna, Zaniela, Elizabeth, and especially Michele were so kind and caring. Michele did a fantastic job at Friday Happy Hour, decorating for holidays and special events, plus taking people on field trips. She truly loves her job and cares so much for each patient. I could tell they worked hard at their jobs everyday to make the patients feel safe, entertained, and loved. There aren’t a lot of people who could do this job everyday; patience, giving special care and respecting the people they are caring for are true gifts. Thank you so much. I also want to thank the cleaning staff who keep the rooms and hallways so clean. They always had a smile for Paul and a high-five that made him feel so special. Thank you Mia Huth for all of your help and guidance through day care, Paul staying for five nites so I could travel to visit family and then being an actual resident at Norwich Springs. All of the people I’ve mentioned and others behind the scenes truly make Norwich a great place to live. Everyone always has a smile, a wave to give you from afar and really make families welcome.

When my husband needed a nursing care facility I went on a hunt, visiting 6 facilities and contacting 3 more. My expectations were high: very clean, no odor, excellent physical therapy and highly trained nurses and aides. I wanted the feeling that all personnel is upbeat, happy and nurturing. I wanted to witness dedication, patience and excellent care. I found all of it at Norwich Springs and am so thankful that I made the right decision.

Resident while transitioning between step down care and returning home. Abby and the PT professionals were exceptional in taking me from wheelchair bound to confidence in using a walker. Day staff was both caring and professional. Special thanks to RN’s Susan & Lara, as well as aide Darlene. For individuals in need of good food, planned activities and in-house transportation Norwich Springs in top notch. The only shortcomings I observed were occasional staff shortages, but I’m told this is common in similar facilities.