Norwich Springs Health Campus

My husband Paul attends Friday adult daycare and has also stayed overnight for five consecutive days and nights at Norwich Springs Campus in Hilliard, Ohio. He really enjoys Michelle K as his “happy place” person. She is so enthusiastic and passionate about her job and cares so much for the very special adult seniors in her care. She goes so much out of her way to make sure everyone is enjoying the activities she has planned whether it’s an activity on Campus or a mini field trip event. Michelle sends me photos when my husband stays long term and they make my day. I know he’s being cared for with so much love and I can enjoy my time without worrying about him. She is such a Great asset to Norwich Springs Campus in Hilliard. She is definitely a 10 star rating !!! Thanks Michelle K.

Our family member was sent to Norwich Springs following a hospital stay, and so far our experience here has been HORRIBLE. While visiting her the first night, she had an accident. It took flagging down three people and 30 minutes for someone to come in and change her bedding. And their idea of "changing her bedding" is to pick up the very soggy, soiled linens, wipe the urine off the mattress with a dry towel, and put new sheets on before the bed was even dry. There was no disinfecting the mattress. When I tried to talk to the staff about her incontinence issues, I was cut off saying it's her first night and they would learn about her in their own time. We also told the staff that he room has ants, and the employee said she knew that but now she's going to have to report it because we said something. Our family member is a diabetic (listed in her medical history and she takes medication), yet she tells us that they give her hot fudge sundaes and other sweets every day. They may be giving her sugar-free, but we don't know because of the lack of communication. This evening we tried to find an employee to assist her, so we walked up to the desk. Before we could even say anything, the staff member looked up, told us she wasn't assigned to that hallway and she was in the middle of something and "didn't want to mess up," and look right back down at her screen. She could've pointed us in the right direction, called the nurse that was assigned to that hallway, or ask us to wait while she finished what she was doing. But no, she was extremely rude and refused to even look at us while we wandered aimlessly up and down the hallways looking for help. This was just a few examples of how her stay has been so far. While the day staff does seem to be somewhat better than the evening/night staff, the service and quality of care here at Norwich Springs has been terrible. HOURS go by without anyone checking on her, although she needs assistance every 2 hours getting to the restroom. This causes her to sit in her own urine drenched clothing and bedding until someone finally shows up. I just pray that the remainder of her stay passes quickly and we can get her out of there before something happens. If you've read this far, and are considering Norwich Springs, PLEASE RECONSIDER.

It was so great to see the care that my uncle is receiving at this facility. Darlene has been wonderful to my uncle. She is the only one that seems to get him motivated and that is not an easy task. He tends to be cranky, stubborn, and difficult most days but she has been the only one to break through to him. Our whole family is ecstatic with the care and love she has shown him. He was in just in a different facility and he never received this level of care there. It was well worth the trip from North Carolina to see him responding to the care from Darlene. HATS OFF TO DARLENE!!!

Mother had the same clothes on for 24 hours. Medication was not given as discharge papers noted by physician. Mother had to wait over an hour to have someone help her get to the bathroom. Nurse said they were short staffed. This is more a quality and no written process issue. State needs to be notified to inspect.