NewSeasons at New Britain

An exceptional place for your loved ones to recover, where everyone is genuinely cared for. They offer numerous enjoyable activities and outings, maintaining a clean environment. The nurses and aides are truly dedicated and special.

When it became clear that my mom could no longer live at home following a rehab stay, we needed to move her quickly as we live abroad. Christina and the team at New Seasons were extremely reactive and accommodating and we were able to get my mom settled before flying out. From our first visit, we were impressed by the professional and positive attitude of the director and her team. In fact, everyone we met- both staff and residents - were pleasant and helpful. The food is really good (nice homemade soups!) and there is always a set menu to choose from if the daily specials don't appeal. We ate there twice with my mom. Her waitress is incredibly friendly and sociable. We have been able to do a video call with my mom. This was Christina's suggestion and I thought it would be great if it happened. David, the activities director, came to meet us and made it happen. My mom was thrilled and couldn't stop talking about it. I have to say that my interactions with the staff (receptionists, nurses, aids and therapists) both on the phone and in person have been positive. But perhaps the most telling sign is how my mom seems to me. Moving to New Seasons has been a huge change for her. Yet, after nearly a month, I can tell she feels comfortable and is not afraid to ask for help. Thank you to the entire team!

Thank you to all of the wonderful staff at New Seasons who were there and continue to be there every step of the way to support my parents when their move to assisted living became necessary very suddenly! The staff went above and beyond in making it all come together! I haven't met a staff member yet who is not 100% dedicated to the residents here. The thriving community inside this building is unbelievable! Frank provided unlimited support and patiently answered my daily barrage of questions. Christina dropped what she was doing multiple times to reassure me I was doing what was best for my parents. Sandy jumped in to help when I showed up unannounced with paperwork I needed help completing. The women at the front desk are always friendly and always ready to help. The dining staff are fabulous and per my parents, the food is excellent. The nurses know every resident and are top notch, dedicated and caring to each and every one of them. Housekeeping did a fabulous job getting the apartment ready right before move-in. Everywhere you look in the building is clean. The decor is bright and cheery. Paul in maintenance is very clever and always ready to fix any problems. After all the stress, my parents are settling in and are now too busy either eating or socializing to talk to me when I call! Which is how I know we made the right decision and chose the right place. 😊

With the exception of a few wonderful people, the staff is cold and uncaring. When my dad passed I got a call saying “He is deceased”. That’s it. Not a single word of condolences from ANYBODY. I could say so much, but I’ll leave at “do not bring anyone you love to this place” for MANY reasons.