New Perspective-West Bend

My Mom just moved into New Perspective. Her first experience moving and living in a Senior Community. Everyone here is wonderful. The staff and the residents. So many friendly people. From the minute you walk in the front desk greets you and can direct you to where you need to go. The facility itself is beautiful. Its appearance is warm cozy and very clean. There were residents everywhere enjoying different parts of the amenities available. I met with Abby for a tour on my Moms behalf. I was immediately impressed. Abby is thoughtful caring and will answer any question you might have. She’s extremely knowledgeable. She really goes above and beyond to make you feel comfortable. She even went up to my Moms room to check on her a few days after move in then texted me with a concern ! Not her position to do that late at night but she took it upon herself to be concerned and so caring. The comfort in knowing your loved one is so cared for is worth so much! I highly recommend Abby for all your needs questions or concerns. Such a delightful human being she is! Placing our parents in housing is such a difficult and emotional experience. Abby took all that worry away for us. There is lots to navigate when starting out living here. But everyone is wonderful and you never have to hesitate to ask for help. The rooms are so spacious and plenty of storage. I especially appreciate the size of each room for placing furniture. My Mom has a walker but can easily navigate around her apartment and around furniture. The entire community around this area is lovely & safe. My Mom even said herself how safe she feels. Getting out for groceries or outings is so easy as there is everything you need right here in town. The elevators and carts in lobby make it easy for all your needs living on the higher floors. If I had to say anything negative it is not really negative but rather disappointing is that the room preparation wasn’t what we expected prior to move in. The painting and carpet cleaning wasn’t done as was stated that it would be. It was VERY clean but nonetheless they didn’t finish preparing it . You pay for that at move in . However we are still waiting to see if they will rectify on their end those services they didn’t complete. The maintenance department had ample time prior to our move in but didn’t do what is stated in lease agreement. My suggestion would to be make sure that is done before moving in. This is my reason for the 4 stars. Be sure to reach out to Abby . She will guide you through the process of all your needs placing your loved ones here at New Perspective with genuine love and concern. She is definitely what would be my 5 star approval. Thank you Abby for helping us through such a difficult time in our Moms life. It has meant so much to me knowing you understood.

This is a wonderful company, and I feel blessed to be connected with New Perspective. The staff are so kind, helpful, and supportive, the team members are compassionate and well trained, the food is great, the activities are vibrant and engaging and more! I value the time I have spent connected with New Perspective West Bend. If you ever come for a visit-order the BLT; it is phenomenal! The kitchen staff are dedicated, kind, and intentional, as is every team member here. Very grateful for New Perspective and am looking forward to connecting with more seniors and families here! If you ever see me while you're here, feel free to ask me how I got connected with New Perspective-I truly believe it was divinely inspired and I am always happy to share that testimony!

My Mom moved into New Prospective (Betty Harbor) from another facility back in July 2025. It was the best move that we could have possible made! There is always enough staff on hand and they are ALWAYS VERY friendly and willing to help where needed. There are so many activities offered weekly/monthly for the residents to partake in. You can tell that the meals are always thought out. Not only do they look good and taste good but they are always nutritious. I would not have my Mom living in any other facility!

My Mom spent about 3 years in Assisted Living at New Perspective - West Bend. She made friends, enjoyed the musical activities (played piano for the choir) and enjoyed feeding the birds (she had bird feeders outside her window that she kept filled). The other residents have enjoyed the birds too, especially the two cranes that visit. The vast majority of the staff were caring and supportive. I feel good about the time she spent there and will miss the staff I’ve come to know on my visits to West Bend. I am moving her to another New Perspective facility in Minnesota so she will be closer to me. I’m thankful for the people who watched out for my Mom!