Merrill Gardens at Rolling Hills Estates

Giving Merrill Gardens Rolling Hills even 1 star is too many! The objective here is to charge as much as possible and give the worst care. My mother was in the memory care unit and it was horrible. The turn over rate with their employees is very high and the level of care is very poor. My mother’s room was never clean, I would show up and always find her urine soaked clothes over filling her laundry basket. Her room would smell of urine always. I would almost always find my mother in a urine soaked diaper. I can go on and on, I would never recommend this place to anyone! I moved my mother to a much more reasonably priced facility that actually does what they are supposed to do. She is clean, her clothes are clean, her room, sheets and laundry is regularly done and the food they serve is actually healthy and smells appetizing. That’s another thing about Merrill Gardens Rolling Hills, the food almost always smelled horrible. Don’t put your loved one here, you will be outraged at what goes on here!

Merrill Gardens is an exceptional independent and assisted living community. My mother, Margie, feels truly privileged to call it home. The staff are outstanding — warm, attentive, and genuinely caring. The accommodations feel like a five-star hotel, yet with all the warmth and comfort of home. Margie’s quote” There are all types of interesting intelligent people here, from all walks of life. The MG residents have been one of the loveliest surprises …getting to know many new friends and working on my social chops at 88, I’m so grateful !” Meals with the girls or if preferred alone in the elegant dining room has become a highlight. The activities are thoughtfully designed to engage independent, discerning residents who love to stay in shape mentally & physically, or just to have fun. Don’t forget to check out the movie theater… Very up-to-date shows & movies, with popcorn and all!! As my mom Margie was being discharged from Torrance Memorial Hospital we were concerned that bringing her home wouldn’t support her “no stairs” requirement. Thank Goodness the Merrill Gardens Community relations director Haley Back was available to hear our story. Haley bent over backwards to host an emergency visit, coordinate a viewing of -Apartment choices & closed the NEW resident deal in 24 hours. Haley works magic & is so dedicated, THE BEST. We know there are many choices in the Southbay for assisted living, but we’re so grateful for the vibrant, supportive personalized experience that Merrill Gardens provides every day.

After the death of my mother, who resided at Merrill Gardens in Rolling Hills Estates, California for the past five years, I feel compelled to recognize the staff for their excellent work in providing service to her and to the family. The facility is great, the available activities are many and the community itself is welcoming. The initial four years of her residence was great, but I was especially impressed by the Care team and Medroom staff over the past 12 months of hospice. There are too many staff members to recognize in total, but I must call out the people I got to know in my almost daily visits. Care staff and Medroom members Jasmin, Brooklyn, Sebastian, Gabriella, Emily, Jennifer, Menna, Rika, Kira, and Sofia all did a difficult job with professionalism, a positive attitude and a smile for my mother. Eric at the front desk was the person she always went to for anything she needed, and he always delivered. Another favorite of hers was Mohammed "Fassy" Jayah in the dinning room - he knew her food preferences and always made sure she was happy whenever she was there. Special personal thanks to Ryan and Edwin in Maintenance - they were always available to help if I need help in moving furniture etc. in or out of my mother's apartment. And finally, these individuals (and others I must apologize to if I missed anyone) operate at the direction of the senior management staff of Tracy Mallaret, Jenna Moreno and Lauren Amaya to deliver a top-notch experience for residents and family. In spite of the circumstances that put her there, my mother's time at Merrill Gardens was a happy one due to a staff that genuinely cares for their residents.

I scheduled a last-minute, evening visit to this facility, and Tracey was extremely accommodating. I had asked her the day before if an evening visit was possible as I work during the day, and she made arrangements with her family so she could stay late to do the tour. When I arrived, she was welcoming and has such a positive energy. She showed me the entire facility, including a couple of available room options. She also answered all of my questions candidly, which I truly appreciate. She also brought in Lauren, the Resident Care Director, to provide a preliminary care estimate. Both were very patient and extremely kind, listening closely to my descriptions of my dad's care needs and preferences. I got a definite sense that I could trust Lauren to be accountable for my dad's physical well being based on her descriptions of protocols for the residents' care. The facility is lovely and spotless and is located in a beautiful, tree-lined area of Rolling Hills Estates. It has an upscale vibe, and the residents I observed appeared very happy to be there. It is definitely well worth checking out for your loved one!