Masonic Village at Burlington

My mom stayed at Masonic Village at Burlington for short-term rehab after breaking her hip, and the care she received was outstanding. She has dementia, and the staff were so kind, patient, and understanding with her. They made her feel safe and comfortable, and kept me updated every step of the way. The therapy team worked wonders helping her regain strength and confidence. The facility is beautiful and clean and she had her own room so we were able to spend all day with her. I’m so grateful for the care and compassion they showed my mom. I highly recommend Masonic Village at Burlington!

The Masonic Village in Burlington has provided excellent care. I am POA for my Grandmother and we have been up and down from rehab to AL and back, but most of the staff that have been on the floor daily with her have been especially dedicated to genuine caretaking. We appreciate the communication and transparency of AL’s staff. Specifically Director Carlo Sipaco, Nurse Jo-Ann, and the aides that work every shift. Carlo’s leadership, multitasking, and empathy skills have shown many families in and out of Masonic’s doors every day that their family members are all correctly looked after, seen as human, and that he’s always around the corner somewhere for a laugh. A real good guy and an asset! Jo-Ann has relentlessly served the residents on AL for years, staying on top of her responsibilities and establishing true connection with her residents and their extended families. She has gone out of her way to make sure my questions are answered thoroughly and that i’m NEVER in the dark with a concern I have. She is also a real asset to the nursing team and she deserves a ton! As this process has been very difficult for me, the communication about my grandmother’s needs and the day-to-day operations/updates (which SHOULD be something shared often with the family!!) have been unwavering. This was UNTIL Marquis purchased the Village from the charity as care management and removed the Point Click Care portal feature for families— this was CRUCIAL to my inclusion on the needs and happenings of the person that I am responsible for. As we were supposed to go along with the transition, it was clear which of your staff were taken care of and those that were burnt out, and also maybe in the dark?? I can’t pretend to understand what this transfer looked like, but as an organization with an established reputation, you can do better. TO THE CARE MANAGEMENT- priorities the GENUINE and ETHICAL care of each resident. Establish a solid remote portal where families (especially a full-time in-school, hardworking grandson like me) can access vitals, clinical notes, daily updated charts/graphs, and medication lists. Allow me to do MY job caring for her as your staff does theirs, but I’ve been in the dark since JULY if it weren’t for the specific staff that have been retained. Second, check the integrity of your staff. These are people’s family members that entrust YOU (now as a for-profit organization!) to act on the best interests of ethical AND educated caretaking principles. Shout out to the staff named above for going out of their way to ETHICALLY provide care, do their jobs well, and communicate / respond effectively to MY needs and requests. It is refreshing walking through Masonic 1st and 2nd floors and at times being reminded there is good in the world. We share laughs, good-morning’s, and sometimes snacks. I wish the best for all aides and nursing staff that we have encountered over our long-term stay— they truly have good hearts (and hopefully good training too).

Masonic Village has delivered excellent and compassionate care to my mother throughout her transitions from assisted living to rehabilitation and ultimately to long-term care. The facility, along with its staff, has been welcoming, communicative, and attentive, consistently addressing our questions and treating my mother with kindness and respect. I highly recommend Masonic Village to families seeking seamless and high-quality care transitions.

After my wife’s experience at another Rehab The Masonic Village was a God sent for us. The facility and staff was amazing. Khrystyna (Nurse) was exceptional with her care for my wife, as was the PT, OT, ST, SW, CNA and maintenance. This facility and it’s staff was the best we’ve had the pleasure of experiencing and I appreciate the loving care that was given to my wife.