Marbella Chico

Marbella of Chico has been an absolute blessing for families. From the moment we walked in, we were welcomed with warmth, professionalism, and genuine care. Paul is incredibly attentive, compassionate, and truly committed to the well-being of each resident. The facility itself is beautiful—clean, bright, and thoughtfully designed to feel like home. What really stands out is the personalized care and the sense of community. I can’t say enough good things about Marbella. It brings peace of mind knowing families are in such good hands. Highly recommend to anyone looking for a senior living community that goes above and beyond!

The med techs and caretakers is what make this assisted living experience better. Unfortunately, the administration lacks a tremendous amount of leadership and communication. My mom was here for 5 weeks and we moved her. From day one, there were issues. Her necklace alert button was broken along with her bathroom alert button and for which she needed those two basic things to get help, amongst other issues like medication mismanagement. I reported this to licensing. Do not bring your loved ones here unless the higher management enforces more training and/or new administrative staff are hired. Not worth your time, energy or stress.

My mother unexpectedly had to go into assisted living in January 2017 after her dementia took the best of her. As I live on the East Coast, I had to move her and her belongings within a week. I made some calls ahead of time to Prestige and other places, and then visited them all during my trip. Especially now that I look back upon things, it was an easy decision to choose Prestige. Particularly because of their staff, all of whom are very caring and have longevity with the company -- it feels like they welcomed my mother into their home. There are always plenty of activities, and even I could share in those and meals with my mom whenever I visited. During the few times my mom had to visit the hospital during her stay at Prestige, the Prestige staff genuinely cared for her well being and visited her in the hospital. I highly recommend Prestige to all of those looking for a safe haven for their loved ones. I promised my mom I would take care of her in her last days just as well as she cared for me as a child -- and Prestige allowed me to honor my pledge with dignity. My mom has now passed, and I will genuinely miss my interactions with the Prestige staff.

Beware. Due to its corporate nature, this facility is under a mandate to treat your loved one like a liability, rather an individual human being with a unique set of abilities. The sales team will tell you things that get directly contradicted by leadership. Management seeks to optimize profit and reduces the residents to profit:risk ratio, while keeping you in the dark about their process. They have more training in risk management than in compassion and problem solving, and it shows. I expect this kind of behavior from a shady insurance company. Not from a home dedicated to warmth and care. If you’re looking for somewhere that will treat your loved one with dignity and not as a walking dollar sign, I would look elsewhere.