Maple Glen

I am extremely grateful for the care my loved one has received at Maple Glen Memory Care. From the initial thorough evaluation to the ongoing communication, it is clear that their commitment to quality, compassion, and individualized care is part of the culture from the top down. That philosophy resonates throughout the entire community from leadership and nursing to caregivers, activities staff, and the entire supporting team. What stands out most to me is their care plan model and the genuine effort to understand each resident as an individual. Care is tailored to the person rather than expecting the person to fit into a standard approach. The caregivers are skilled at de-escalating the challenging behaviors that can accompany dementia, but just as importantly, they show patience and compassion toward residents during those difficult moments. I have watched staff spend extra time engaging and reassuring residents who need more support rather than avoiding them, and that speaks volumes about the culture of care. This is our second memory care experience. Our first community was beautiful and offered assurances of quality care and proper ratios, but I learned that as they added residents they did not adjust or train staff accordingly, losing the level of care every resident deserves. The quality of care at Maple Glen has been on an entirely different level. Even as my loved one's dementia has progressed, I have seen a meaningful improvement in his overall disposition since coming to Maple Glen. Knowing he is surrounded by people who understand dementia, communicate well, and genuinely care about him as a person has given me something invaluable: peace of mind. I would highly recommend Maple Glen to any family looking for compassionate, skilled, individualized memory care.

Our family couldn't be more grateful for the care our brother has received at Maple Glen since moving in a month ago. Transitioning a loved one into memory care is never an easy decision, but the team here has made the process incredibly smooth and reassuring. The service has been nothing short of excellent. From the initial intake to daily interactions, the staff has demonstrated deep patience, expertise, and genuine kindness. They treat our brother with the dignity he deserves, and it is clear they truly understand the unique needs of those living with memory loss. A few highlights that have stood out to us: Communication: We are consistently kept well-informed about his well-being and daily activities. We are especially grateful to Nathan Ouimet, Executive Director of Community Relations, whose communication and support have been outstanding. Atmosphere: The environment is warm, clean, and feels like a true community rather than a facility. Staff Engagement: The caregivers and staff are proactive and clearly enjoy their time with the residents. We are very grateful to Melissa Ouimet, Executive Director of Nursing, for her leadership and the high-quality care our brother receives. Thank you, Maple Glen, for providing our family with peace of mind and for taking such wonderful care of our brother. We highly recommend Maple Glen.

Highly recommend Maple Glen Memory care for you loved ones! The nursing staff, administration, and especially activities director Catherine and her activity staff are top notch creating a sense of community and engagement for the residents . They love their residents like their own. They are professional, caring and provide excellent patient care. Highly recommend this community!

My father had a long and painful struggle with dementia, and lived in several facilities over the years. Maple Glen was the best, making sure that we had the resources to provide the best care for my father. They were also flexible financially and, when the time came, treated my father with dignity and respect in his final days. The staff were caring and engaged with my father, and were always on top of his care. I rested well knowing my father was in capable hands at this memory care center. Thank you for your commitment to my father, we wouldn't have been able to take care of him half as well as you did.