Lynridge of Arlington Assisted Living & Memory Care

Where do I start? I was recently a sitter for one of the resident, and my experience here was horrible for starters you can never find any help from the care givers because one they are either hiding or outside smoking cigarettes in their cars. Caregivers smell like weed and have real nasty attitudes, you can’t tell management anything because they are always quote on quote in a meeting or no where to be found. When you do get in contact with the current nurse, she always claims she is going to look into but nothing gets done. I’ve also witness the nurse talk down upon her employee telling them she is their superior as opposed to their supervisor. I’ve came across caregivers on phones video chat may I add in hallways laundry rooms or asleep in hallways. Rooms are always smelling like urine or feces. Resident appear to be in the same clothes at least 2 to 3 days. The food was never cooked to its full capacity and when taken back to the kitchen you are met with an unpleasant attitude from the chef I believe his name is Oscar, meal treys are late if the meal trays get passed. Med techs have handed me the medication to give to the resident not watching me give the medication or have any knowledge that I gave the medication because they are too busy answering call lights or have to assist with another resident. The front desk never picks up the phone you have to call at least 8 times. This is the 3424 w I 20 hwy location .

My Mother has been at Heartis Arlington on the assisted living side for a little over 3 years. I have been extremely pleased. The facility is beautiful and well kept. The staff is Amazing!! They genuinely love and care about the residents. The residents seem to love being there and love the staff. Finding a place for a loved one is extremely difficult, but I was fortunate to find Heartis Arlington over 3 years ago. My Mother is so happy there, and she tells me that all the time. That speaks volumes.

Heartis is a lovely facility, the staff friendly. The caregivers, which more often than not were short-staffed, were kind, helpful and encouraging to my mom. Why two stars? It has been a disheartening experience dealing with Heartis since my mother died. They owe us money, have made empty promises that the "check is in the mail" and now will not return our phone calls. If you are considering Heartis for a loved one I would proceed with caution.

Great Experience! Very clean! Wenda the Executive Director is very welcoming!