Ledgestone Senior Living

As a professional in hospice and homecare, I visit Ledgestone weekly. The Independent Living is exceptional and such a vibrant active community, Priscilla, the Community Relations Director is amazing, she truly cares about helping people. Christina the Independent Living Manager is also very caring and compassionate. The residents truly enjoy all the activities Ledgestone offers. The Executive Director, John is engaged and continues to show why Ledgestone is the best in the Hill Country.

I moved Dad to Ledgestone assisted living in Oct. 2025. Things were good for months, although there was significant turnover. The executive director left and a new wellness director was hired. That's when the chaos began. As dad declined he started not wanting to go to meals. Instead of encouraging him to go, he received "meals" in his room - cold pizza or a burger in styrofoam. No drink, no salad, no veggies, no dessert. He was charged an additional delivery fee for every one of meals, whether he asked for it or not. I frequently found several of these meals in his room, many on the counter at room temperature. I tried in vain to have this stopped. I made numerous attempts to reach Civitas corporate via voicemail and email. I NEVER received a response. I once had a VP (Sandra LeBlanc) answer the phone. She promised to look into my concerns and get back with me, but I never got a response. I started getting calls saying that dad was aggressive and needed to be medicated. I moved dad into Ledgestone memory care because they would be better equipped to deal with him there, but things just got worse. The staff was so poorly trained. When I would call the caregivers had no idea what had happened with the previous shift. I never got clear answers about his medication. His doctor and I both became suspicious that he was being over-medicated as he became non-communicative and slumped over in his chair, but he was still being labelled "aggressive". I finally made the decision to move dad and gave a 30-day notice. During that time dad hit a caregiver who was restraining him (he's 95 btw) Ledgestone demanded that I hire a full-time "babysitter" for him. Although this demand came from VP LeBlanc, she still wouldn't return my phone calls and - instead - just sent a highlighted copy of my agreement. I refused to hire additional help and moved Dad immediately. Here's the real shocker: The day after I moved Dad to Legacy at Western Oaks I visited him. He was like a new man! Much more alert. He was talking non-stop. Instead of being slumped over in his chair he was actually taking "walks" (in his wheelchair) around the facility on his own initiative. He has never once had a problem with being aggressive with the staff. I am so glad that I got him out when I did! There are (or were) some really good people at Ledgestone. But during Dad's final month there most were leaving - employees and residents. I don't think things can improve without big changes at the corporate level.

It feels like a miracle that we found Ledgestone! Finding a place that so perfectly meets the needs of each of my parents has truly transformed our lives. Mom can be in the independent living unit where she has found a vibrant community, new friends, and lots of fun activities. She has regained her confidence now that she has everything she needs all in one place. Furthermore, the space is welcoming, cozy, and beautiful with a delicious restaurant on the fourth floor overlooking the hill country! Dad is also well cared for in the assisted living facility right next door. The staff is energetic, attentive, and kind. Dad instantly felt at home. Their assistance in meeting his changing needs has also been extraordinary. When we realized he needed more supervision and support, they helped us get him moved into memory care within the week. It has been amazing to know he is surrounded by caring people who make him feel special. Growing up I thought of “nursing homes” as sad places where people went when they were waiting to die. Ledgestone has shone me a completely different possibility where seniors go to live their best life! They staff make each day fun, creative, and joy filled. We feel very blessed to be a part of this remarkable community!

I had the pleasure of touring Ledgestone with Priscilla, the Sales Director, and I wanted to take a moment to leave a review. From the very beginning, she was incredibly professional, knowledgeable, and welcoming. She made me feel heard throughout the entire process, and no question or concern ever felt too small. During such an emotional and difficult transition for my family, her patience, compassion, and guidance meant so much to us. The community itself is absolutely beautiful, with stunning views and a warm, inviting atmosphere. After touring, I truly believe it would be a wonderful place for my parents. If you’re searching for senior living for a loved one, I highly recommend reaching out to Priscilla. She genuinely cares about the families she serves and makes what can be an overwhelming process feel much more manageable.