Laurelwood at The Pinehills

I cannot say enough wonderful things about Laurelwood at The Pinehills and the incredible care they provided for my father. During such a difficult chapter of our family’s lives, the compassion, patience, and dedication shown by the entire team brought us so much comfort. The staff treated my father with genuine kindness and dignity, always seeing the person behind the memory loss. They went above and beyond to make him feel safe, cared for, and loved. Their communication with our family, attention to detail, and willingness to support us through every step meant more than words can express. Caring for a loved one with memory challenges is never easy, but knowing my father was surrounded by people who truly cared made all the difference. We will forever be grateful to the Laurelwood team for the love and care they gave him. Thank you for everything you do for residents and their families. You are truly making a difference. With gratitude, The Hallisey Family ❤️🤠🙏🏻

Moving Mom to Laurelwood wasn't just a decision; it was a massive relief. After touring countless facilities, I wanted the absolute best for her, and Laurelwood delivers on every level. The grounds and amenities are five-star, but the real soul of the place is the people. I could talk all day about the building, but a company is only as good as its heartbeat—the staff. • Susan (Executive Director): She runs the property with a rare combination of deep experience and genuine passion. She is exceptional. • Brenda (Sales Director): I was an emotional wreck during my three visits. Brenda met me with compassion but kept it direct, which I truly needed. She promised me Mom would be settled, making friends, and happy within a month. She was 100% right. • Jane (Social Director): Jane is the heart of the social scene. She’s humble, kind, and takes a sincere interest in every resident. • Susie (Culinary Director): You’ll find Susie out among the residents, not just tucked away in the kitchen. She handles specific, often "tall order" requests with a smile. They are lucky to have her. • Marybeth (Front Desk): She is the first voice you hear and the first smile you see. She manages a mountain of diverse responsibilities with incredible grace. • Bill (Facilities): Bill is a patient saint. He’s been a helping hand since day one, always attentive and clearly in love with what he does. • Susan (Hairstylist): She has magical hands and a gift for making her clients feel beautiful in a warm, professional space. Then there are the "Angels on Earth." To Melissa, Bev, Stephanie, Nancy, Emily, Leanne, Charlotte, Brian, Shelly, Jeanine, Margaret, Heather, Mackenzie, and Sandy (and the many names I’m surely missing): thank you. You bring light, humor, and constant acts of kindness into my mom’s life daily. The environment here is defined by warmth. The residents are so inviting that Mom felt like family from day one. She isn't just living at Laurelwood; she is happy and thriving. It is the perfect fit, and I recommend it without reservation. Thank you for everything you do.

This is a really great place. I moved my elderly father into the facility in August, 2021 and my family and I are very glad we did. The place itself is lovely and, even more importantly, the entire staff is phenomenal. They truly care about the well being of their residents and it's evident in everything they do. My Dad can be a bit difficult at times and the staff is completely professional and truly compassionate. It's never easy making a decision to move an elderly loved one into an assisted living facility but Laurelwood was definitely the right decision for us. Thank you, Laurelwood, for all you do!!

My dad had a second stroke at 83 that left him with not only aphasia but a very limited ability to speak. There was simply no way he could continue to live alone anymore as he couldn’t drive and couldn’t communicate without great difficulty. After using the fabulous service “A Place for Mom” (Yes they help dads too), it became obvious that he would need an assisted living facility. Laurelwood at the Pinehills was one of the places recommended and after my initial visit I knew it was the right fit for my dad. The building itself from the outside is amazing and just very beautiful. It reminds me of a Norman Rockwell country inn setting with its front covered porch sitting area where the residents often come out and sit and chat. And the interior is just as stunning as you walk in, again with the feel of more of an atrium of a four star hotel. The rooms are well amended with options for one or two room units, and there are couples that live comfortably together. Each unit has the feel of a condo, often with good views of the Pinehills greenery outside though the large windows. The food at the restaurant style dining area is simply amazing and could rival any good eatery on Cape Cod. But aside from all of that, the real strength of Laurelwood is its people. Director Sue McKenna’s team is warm, sincere, and welcoming. They immediately work with you to ensure your loved one will not only be well cared for, but treated with humility and respect as well. My dad had no bedroom set initially…not a problem. Brenda the marketing director reassured my sister and I that he could borrow a full bedroom set until we could get one ourselves. Jeannine, head of the caregiving professionals, assessed my dad’s total situation with an interview that was thorough and compassionate. I was very happy to find out later that she told Sue, “We have to get this man here, he’ll fit right in with the residents.” And the folks that live there are amazing as well, they’re more than just residents, but a family of people who look out for one another and truly care for each other as well. They made a point of going out of their way to ask me about my dad’s background as well as his wants and needs because of his limited communication abilities. The end result from both them and the fabulous staff has been great personal relationships my dad has formed with friends there as well as caregivers. I couldn’t be happier with everything Laurelwood has to offer and feel very confident with the peace of mind in knowing that he’s not only well taken care of, but thriving among people who both work and live there. Laurelwood at The Pinehills has simply been the perfect fit for my Dad.