Ivy Park at Otay Ranch

I’m writing to share our heartfelt thanks for the care my mother has received over the last three months. Following the loss of my father and my mother’s recent surgery, your team has been a true blessing in making this transition so much smoother for our family. So many of your staff have become like family to us. We’re grateful to Jamie for giving us the tour, and we always look forward to seeing the smiling faces of Hector and Thelma at the front desk. Jane, Marisa, and Mirum, in the dining area are simply amazing and so helpful, while Maritza brings so much joy to the activities. We’ve truly enjoyed the entertainment. Danny is always there with a helping hand whenever it’s needed. Thank you all for the warm greetings and support that brighten our days. We truly appreciate everything that has been done for our Mom, and it helps to know she is safe and being cared for.

I scheduled and attended a tour here with Tammy and it was such an amazing, smooth, and comfortable experience. Searching and transitioning a loved one into assisted living is not easy, it can very scary and overwhelming. I’ve toured a few facilities with high recommendations, but they did not compare to Ivy Park. Pulling up to the parking lot, we even have a reserved parking spot as well as welcome signs for our tour. When I first walked in, the space felt very inviting and welcoming. The staff at the front desk were very kind. The tour was very detailed and Tammy was very thorough. There were quite a few highlights I noted. One being, Tammy pulling staff of every kind to speak with my family and I. Not only were we introduced to staff personally, but she also knew the names of every single resident. The residents were also so eager to speak with us as well about how they’ve enjoyed living there. I took note of the layout and space and found comfort in being able to navigate the the building. Tammy discussed safety and support of their residents was ultimately very transparent when answering my questions. She has an answer for every single question my family and I had. I enjoyed seeing the inclusion amongst everyone living there, the community as I didn’t see a person sitting alone and many residents were out and about, not in their rooms. I also enjoyed the activities offered because they were structured, yet allowed residents to have autonomy through options. It felt very “voice and choice” and it felt like the wants and needs of the senior community were taken into account. The amount of staff I saw walking around and assisting residents also put me at ease. Every time I looked around, there was always a staff member insight. The units themselves are also beautiful and they felt like apartments/homes rather than a “facility”. The location itself felt quiet safe and Tammy even explained safety protocols that are in put in place. I have a few family members living there currently and I’d definitely recommend Ivy Park Otay Ranch.

Found this place for my father and could not have made a better choice! I had been searching locations for a few weeks before finally connecting with Tammy Atkins at Ivy Park. From the very first conversation with her, I knew this was the right place. She's beyond sweet, understanding and helpful. When I toured and met other staff, everyone was so kind and engaging as well. Stacey, the facility director, is fantastic. He's been here for roughly 2 months now, and I couldn't be happier knowing he's safe and surrounded by people who care for him on a daily basis. He has told me a number of times that he is as happy as I am. His quality of life has increased exponentially.

I can’t say enough good things about Ivy Park at Otay Ranch. Since my aunt moved in, the entire team has been incredibly helpful, supportive, and attentive to her needs. It’s given our family so much peace of mind knowing she’s in such a caring and well managed environment. Recently, my aunt was placed on home health services based on their recommendation, and it has truly made a positive difference in her overall well being. We’re so grateful for the staff’s guidance and dedication to making sure she gets the best care possible. A special thank you to Janelle, who goes above and beyond every single morning. She is so kind, patient, and attentive, always making sure my aunt is comfortable, cared for, and ready to start her day. It’s such a great feeling to see her up early, happy, and well taken care of. Highly recommend Ivy Park to anyone looking for a compassionate and supportive community for their loved ones.