High Grove at Tates Creek

Extremely poorly run organization.  The manager Jason is never to be found.  They have changed entire faculty over the last 3 years because nobody wants to stay.  They have an extremely hard time retaining any of their employees.  If you truly want to see how poorly run this facility is, visit it after 5 pm or on the weekends.  My mom stayed there for 4 years under different management.  As soon as the new management came, I noticed her care getting neglected.  The old recruiter, the old manager, and the old nurse (who were all awesome), left.  Slowly I noticed that her room, kitchen, and fridge were not being cleaned despite us paying $5500 per month for rent. I started getting no phone calls on how she was doing during the weekdays.  On the weekends when I went to visit her, I noticed maggots on her carpet and reported it (photo attached).  I noticed her fridge was not being cleaned (picture attached). I got the overwhelming sense that this place was only concerned about cashing checks and maintaining status quo.  The worst was when i told them we were leaving. I spoke to the manager about leaving in the end of February.  I moved my mom out mid Feb. to another facility and went back a week later to get her belonging and they had already discarded my mom's possessions without my permission so that they could get it ready for new renters. When I approached them about this, they did not even apologize and had the audacity of charge me for the full month of rent despite clearing out her room and apartment mid February. I just couldn't believe how desperate they were to get more business.  We are currently filing complaints with the long-term care ombudsman and the office of inspector general division of healthcare. I caution you to stay away from this place, visit it during nights and weekends, and ask the senior people how long they have worked at that facility.

I highly recommend Memory Care at Highgrove @ Tates Creek. My mom has been a resident in Memory Care since December 2019, so almost 3 yrs. From the moment I made the decision to place my mom in Highgrove's Memory Care, I haven't looked back. Trust me, I looked at several other Memory Care facilities in the Lexington area. It wasn't a decision I took lightly. In all honesty, the main reason that I decided Highgrove was the right place for my mom was the Memory Care director, Lisa Stamper & her staff! Lisa is a great communicator and loves her residents like they her own. She is always quick to let me know of any issues that my mom might be experiencing as well as sharing the positive of mom's daily living! I appreciate both. As far as her staff, they too are dedicated to the residents and providing love and care for each of them. I believe they all work together as a team under Lisa's leadership! As we all know, there's no perfect place but I'm so happy we are @ Highgrove at Tates Creek/Memory Care. It was the BEST decision for us! Thank you so much Lisa Stamper & Staff!!!

My mom has been in memory care at Highgrove for over two years. Lisa is wonderful and always keeps me posted on how she is doing and lets me know if we need to do anything. The staff are very caring and attentive to the residents needs as well.

Highgrove at Tates Creek was an absolutely WONDERFUL place for my Dad to live the last 2 years of his life. It was clean, bright and cheerful -- and had so many great activities, and Dad took part in many of them. The staff was friendly and courteous at all times. Dad LOVED the food. Dad got to know most of the residents and most of the staff, and loved them all. I don't have a bad word to say -- our experience was all good; and I would not hesitate to recommend Highgrove to any in need of assisted living.