Heritage Springs Assisted Living and Memory Care

Our family recently moved my uncle into Heritage Springs after living at another community, and the difference has been incredible. In just a short time, he has truly begun to thrive. He’s happy, engaged, and has already built meaningful connections with both the staff and other residents. Seeing him in such a positive environment has brought our entire family a great sense of relief and excitement. We especially want to recognize Breigh, who was outstanding throughout this transition. She was supportive, patient, and guided our family every step of the way, making what could have been a stressful process feel smooth and reassuring. Unfortunately, this experience stands in stark contrast to his previous residence at Escalante now Valencia at the Lakes after it was sold. Our time there was short and extremely disappointing making us questioning the decision to move him into a community. Escalante engaged in questionable practices and experienced constant turn over in staff. You truly can’t put a price on good care for your family. On top of the constant turn over in staff the frequent ownership change made the environment feel unstable and poorly managed. Based on our experience, we would HIGHLY recommend Heritage Springs for it truly feels like home. We are incredibly grateful to have found a place where my uncle is safe, supported, and truly enjoying life again. Thank you for taking such excellent care of him!

We have been considering options for my elderly Aunt for a few years now. Originally we had looked at another facility and Tegan made us feel like family. We were devastated when she left and began looking at other options. Guess who we found working here - Tegan!! That’s all we needed to know to make up our mind. If you’re struggling with finding a place for your loved one, give Tegan a call. She will hold your hand every step of the way.

Moved my mother-in-law and father 1 year ago. It was wonderful, because of the previous director, Monica, and Noreen. After Monica left, things started going down hill. Then when Noreen left, the place collapsed. I since moved them both to Valencia on the lakes. And guess who’s there? Yes- Monica and Noreen. That place is wonderful. It’s a home again. My dad and mother-in-law are are so happy. They love that place. Best move ever.

I’m going to leave most of my original 5 star review below because I think it needs to be seen, especially by new leadership. And it also needs to be known how quickly a business can change its operational strategy, mission and vision. With just a few changes in personnel, the care-first mentality seems to have drifted into flow through to the bottom line first mentality. The front-facing team are amazing. They care, show up and are engaged and empathetic…they are 5 stars. New leadership however, they have not earned any stars yet…which brought the average down. I am disheartened to have to change this review because I honestly thought we had found the miracle, the final happy home where my dad would spend his final years. That is not the case … not to say that this won’t still be a great fit for other families. It just may not be the best fit for us anymore. The facility is lovely and the front facing team work hard and care. Now I just hope that leadership and ownership pivots very quickly, to return to the care-driven (not profit-driven) mindset they once had. (Still true, they did do this for me at the onset) - I don’t even know how to fully express what Heritage Springs has done for my dad and for me. This past week has been the most emotionally and physically overwhelming period of my life. My father could no longer return home, and I suddenly had to find assisted living, handle his belongings, navigate medical decisions, hospice care, insurance, logistics, emotions...everything, all at once. I was terrified, exhausted and broken. And then I found Heritage Springs. (Section removed as it highly complimented a team member who left the property) (Still true) - Megan, the nurse who coordinated his admission, worked with a level of urgency, compassion and expertise I’ve not experienced with any of dad's prior medical providers. She made what should have been impossible happen quickly and flawlessly during an emergent situation. She is calm, focused and brilliant. (Still true) - Celeste, head of F&B, has gone above and beyond to ensure my dad’s meals are exactly how he prefers them, and the food is fantastic. I’ve eaten there multiple times and was genuinely impressed...delicious options every day! (Still true for the front line) - The front desk team, engineering (went above and beyond to get dad some conveniences installed that he needed to soothe his anxiety), nursing staff, and caregivers are wonderful and responsive. They don’t just come to a job...they come in every day to serve, connect and to make human beings feel valued and dignified. They treat my dad as if he's their own family, and they treated me with compassion I didn’t know strangers were still capable of. Even how I found this place felt like divine intervention. Late one night, exhausted and overwhelmed, I went to In-N-Out and with a long drive through line, I went inside, which I never do. While waiting, I met a woman who happily shared her story about some similar challenges she had with her mom. She told me she toured dozens of facilities as a healthcare professional and chose Heritage Springs for her mom. Her words came at the exact moment I needed them most. I am not religious, but I will forever believe I was meant to be in that place at that moment. Because of Heritage Springs, I finally feel something I haven’t felt in a long time: peace, comfort, safety and relief. (Removed a section about the prior team member, no longer there). Thank you all, so very much...(Removed a section about the prior team member, no longer there).