Heritage Springs Assisted Living and Memory Care

I’m going to leave most of my original 5 star review below because I think it needs to be seen, especially by new leadership. And it also needs to be known how quickly a business can change its operational strategy, mission and vision. With just a few changes in personnel, the care-first mentality seems to have drifted into flow through to the bottom line first mentality. The front-facing team are amazing. They care, show up and are engaged and empathetic…they are 5 stars. New leadership however, they have not earned any stars yet…which brought the average down. I am disheartened to have to change this review because I honestly thought we had found the miracle, the final happy home where my dad would spend his final years. That is not the case … not to say that this won’t still be a great fit for other families. It just may not be the best fit for us anymore. The facility is lovely and the front facing team work hard and care. Now I just hope that leadership and ownership pivots very quickly, to return to the care-driven (not profit-driven) mindset they once had. (Still true, they did do this for me at the onset) - I don’t even know how to fully express what Heritage Springs has done for my dad and for me. This past week has been the most emotionally and physically overwhelming period of my life. My father could no longer return home, and I suddenly had to find assisted living, handle his belongings, navigate medical decisions, hospice care, insurance, logistics, emotions...everything, all at once. I was terrified, exhausted and broken. And then I found Heritage Springs. (Section removed as it highly complimented a team member who left the property) (Still true) - Megan, the nurse who coordinated his admission, worked with a level of urgency, compassion and expertise I’ve not experienced with any of dad's prior medical providers. She made what should have been impossible happen quickly and flawlessly during an emergent situation. She is calm, focused and brilliant. (Still true) - Celeste, head of F&B, has gone above and beyond to ensure my dad’s meals are exactly how he prefers them, and the food is fantastic. I’ve eaten there multiple times and was genuinely impressed...delicious options every day! (Still true for the front line) - The front desk team, engineering (went above and beyond to get dad some conveniences installed that he needed to soothe his anxiety), nursing staff, and caregivers are wonderful and responsive. They don’t just come to a job...they come in every day to serve, connect and to make human beings feel valued and dignified. They treat my dad as if he's their own family, and they treated me with compassion I didn’t know strangers were still capable of. Even how I found this place felt like divine intervention. Late one night, exhausted and overwhelmed, I went to In-N-Out and with a long drive through line, I went inside, which I never do. While waiting, I met a woman who happily shared her story about some similar challenges she had with her mom. She told me she toured dozens of facilities as a healthcare professional and chose Heritage Springs for her mom. Her words came at the exact moment I needed them most. I am not religious, but I will forever believe I was meant to be in that place at that moment. Because of Heritage Springs, I finally feel something I haven’t felt in a long time: peace, comfort, safety and relief. (Removed a section about the prior team member, no longer there). Thank you all, so very much...(Removed a section about the prior team member, no longer there).

From the first encounter with the amazing Noreen, Heritage Springs has been a joy to work with when moving my father to his new residence. Since then, every staff member has been welcoming and patient! The residence is clean and well maintained. I feel very confident leaving my dad in their hands!

There are no words to describe the efforts Noreen has gone through to assist my brother. I'm happily managing his health from 2000 miles away. His case is slightly complicated & fortunately he is more OK than not (YAY). To say it' been challenging to find a safe and lovely space for him as he heals, is a HUGE understatement! His recent surgery & current living conditions prevented him from returning home, without assistance for a couple more months. When every other facility in Las Vegas wouldn't consider helping, Noreen said she completely understood his situation and would try to help. What started as a glimmer of hope, has turned into a tidal wave of kindness and compassion! I am totally blown away by her CAN Do Spirit and her heroic efforts! She is truly an angel walking the planet dressed up to look like a person! Her genuine caring soul shines through the phone each time we speak. She's gone the extra mile a thousand times over already, and my brother's only been there 3 days! She along with the incredible Megan are outstanding! They have gone way above and beyond to help us! If you have the opportunity to meet these fabulous ladies .. make sure to wear really good sunglasses, as you may be blinded by the light illuminating from their halos ...

Heritage Springs, a senior living center, has been my mother's home for several years. We are pleased with the attentive service and quality of life offered here. While the price is higher, the benefits of safety, cleanliness, and proximity to scheduled activities outweigh the cost. The assisted living facilities are well-maintained, with cleanliness being a top priority to ensure residents' mobility and lifestyle needs are met. Mr. Bishop