Heritage Springs Assisted Living and Memory Care

My mom and step-dad have been living at Heritage Springs for 5 weeks now. My mom had a stroke 5 years ago and cannot speak so things are much more challenging. I can't begin to explain the sense of relief that our family has knowing that they are being well cared for in a safe welcoming environment. It's not the building that makes the place special it is the amazing staff. They are sweet, genuine and go above and beyond for the residents. The pharmacy staff, dining employees and those that walk my parent's dog have become part of our family for the way that they interact with us and treat my parents. Last weekend my mom was very ill and collapsed in her apartment. She pressed her emergency pendant for help. Jericho who is part of the staff called 911 and immediately notified me of what was going on. He walked me through what to do about prescriptions and advised me of where she was being transported. This was all in the middle of the night and he was patient and kind. I highly recommend Heritage Springs. It is an important choice and I hope this helps someone that is trying to decide on a home for their loved ones.

Our family recently moved my uncle into Heritage Springs after living at another community, and the difference has been incredible. In just a short time, he has truly begun to thrive. He’s happy, engaged, and has already built meaningful connections with both the staff and other residents. Seeing him in such a positive environment has brought our entire family a great sense of relief and excitement. We especially want to recognize Breigh, who was outstanding throughout this transition. She was supportive, patient, and guided our family every step of the way, making what could have been a stressful process feel smooth and reassuring. Unfortunately, this experience stands in stark contrast to his previous residence at Escalante now Valencia at the Lakes after it was sold. Our time there was short and extremely disappointing making us questioning the decision to move him into a community. Escalante engaged in questionable practices and experienced constant turn over in staff. You truly can’t put a price on good care for your family. On top of the constant turn over in staff the frequent ownership change made the environment feel unstable and poorly managed. Based on our experience, we would HIGHLY recommend Heritage Springs for it truly feels like home. We are incredibly grateful to have found a place where my uncle is safe, supported, and truly enjoying life again. Thank you for taking such excellent care of him!

Having to make a huge decision like placing your dad in assisted living is beyond scary and emotional. I toured a lot of places, cried alot, and was filled with anxiety. By the time I met Tegan at Heritage Springs I was ready to give up. She could tell. At one point on the tour she stopped, turned to me and said "how are you really?" And I cried. She hugged me and told me she would hold my hand every step of this journey. She told me that even if I didn't choose her community she would be there for me and be a resource. It is because of this compassion that I chose this location for my dad's forever home! Great job hiring this gem!!

Moved my mother-in-law and father 1 year ago. It was wonderful, because of the previous director, Monica, and Noreen. After Monica left, things started going down hill. Then when Noreen left, the place collapsed. I since moved them both to Valencia on the lakes. And guess who’s there? Yes- Monica and Noreen. That place is wonderful. It’s a home again. My dad and mother-in-law are are so happy. They love that place. Best move ever.