Harmony at Reynolds Mountain

I would like to say my aunt whom I love like a mother. No one answers phone will not up date a POA a niece who has lived with her. It’s hard enough with Dementia/Sundowners. I know her best. Since no one answers phone ther on Memory Care Unit…. How do I know she is being taken care of ! Any Dememetia/Alzheimers unit has a nurse to answer questions 24/7. I have been told by staff that there is no staff on unit due to call outs. I’m Calling to check on my aunt. Pillar Of community. Teacher 35+ years Buncombe County and when I call. I’m flagged as being trouble. I only ask questions and in emergency in jump to there which is unacceptable to staff at 3am to see why no one answers phone. Today I’ve called 8+times an been continuously hung up on as POA to ask status and speak to nurse. I called 911 for wellness check due to no service add on Memory Care Unit. My aunt is my life. I have to work since unable to keep her at her home. I should not be denied right due to discrimination of my attire at 2-3 am. No one was answering phone. I work nightshift. I feel boarding my 5month old puppy would be more informative as he is my baby boy. My Aunt is my Mother. I expect better care here. If wellness check doesn’t come through. It’s Asheville NC. I’m moving her to 💯 better care!!

My mother is a resident of Harmony’s Assisted Living community. She is cared for by professional, caring staff in a meticulously clean, well-maintained environment. Outside of these important elements, she is constantly engaged. Staff-led activities within the community as well as in the wider Asheville area keep Mom active. I am grateful for her very positive experience!

Harmony at Reynolds Mountain is a beautiful IL/AL facility. There were many struggles until Jamie (Ex Director) and her wonderful team took over. I am there almost weekly and I personally see the care that they have brought into this building. I see how happy the residents and the staff are to be there and the interaction between them shows how much the staff cares about their residents. Everyone is so nice and friendly from the kitchen staff up to the management staff. There are so many activities for the residents, staff, and vendors. This team truly loves their jobs, their vendors but mostly their residents. I would like to thank each of you for the wonderful job you are doing for these residents!

My 98 year old father has been at Harmony for over two years now. Since the new director began nearly a year ago, there have been so many improvements in all respects: staffing, resident care, dining, and activities. The public areas, inside and out, as well as the individual apartments are very clean, and kept in excellent repair.The residents and family are treated respectfully, by all of the staff, and any concerns are taken care of quickly. There's always a staff member to assist when you need them. I'm very confident that my dad is in the best possible hands, and really can't say enough positive things about the people, and facility at Harmony at Reynolds Mountain.