Greenwood Place Assisted Living and Memory Care

I made the decision to move my mother into the community in April 2026. When meeting with the sales director, I was clear that my mother had specific medical needs as she was also entering into hospice for a terminal illness. I was assured numerous times that Greenwood Place had the capacity to manage such medical needs that my mother required. I was shown various “Level of Care” packages (ranging from an additional $600-$2300 a month on top of the monthly residence fee of $3500) and was assured that all levels of medical care could be easily managed at Greenwood Place. I learned within a day that Greenwood Place lacked the resources and staff to manage the needs of my mother. The “med techs” and “medical staff” are poorly trained to handle basic medical needs such as providing Benadryl and lack any basic medical knowledge. My mother was in constant pain due to her terminal illness and I had to call the facility daily to explain that my mother needed her pain meds. I had to call the director numerous times to complain about the way my mother was being treated by the staff. My mother told a staff member that she was in pain and was told by the staff member “well what do you want me to do about it?” The staff kept taking my mothers emergency pendant off and putting it across the room, knowing she could not get to it because they told her that she “pushed it too much.” The staff at Greenwood Place refused to assist my mother with hygiene needs including a bath, stating my mother “screamed in pain too much” so they made the decision to not bathe her for a month without discussing with me or with hospice. When visiting on the weekends, I only saw the staff members at shift change when they would quickly make their rounds before leaving. Walking into the lobby would show the staff members all sitting at tables, laughing and chatting, but I never saw any work actually being done. I am beyond disgusted at the treatment my mother received during the month that she was in Greenwood Place. I moved my mother into Greenwood Place due to circumstances and I expected the staff to treat my mother the way they would want their own mother to be treated. I know my mother was dying but I did not want her final days to be in a space of neglect and pain. The director assured me that someone was with my mother when she took her last breath on May 13, 2026; however, I do not believe for one second that my mother was not alone. The staff treated my mother as if she was an annoyance – not a patient – not even a human being. I believe, and Greenwood Place is lucky I can’t prove it, that my mother died alone probably close to shift change the night prior and was not found until shift change on the morning on May 13. It does not go unnoticed that I received the call about my mother’s passing around the time of shift change and it certainly does not go unnoticed that they had to air out my mothers’ room for over 24 hours after she passed. The only thing that brings me solace is knowing that my mother is no longer suffering from her disease or at the hands of the staff at Greenwood Place and I am glad I no longer have to deal with having to call up to Greenwood Place on a daily basis to tell them to do their jobs. If a family ever needs to move a loved one into an assisted living facility in the Marietta, Georgia area, I sincerely hope that they take a long pause and do not even consider Greenwood Place as an option. Even the hospice company we used expressed frustration over issues with the staff at Greenwood Place and the case manager from the hospital has informed me they will no longer include Greenwood Place as a resource for their patients. I hope nobody’s loved one has to endure what my mother did in her final days. Making the decision to die is difficult enough for the patient and the family, but the final days should not be multiplied with stress, pain, incompetence and neglect.

We have an uncle who was living in Denver, Colorado, 81-years-old, whose wife just passed away several months ago. He has moderately severe dementia, and had no family in Colorado, so we decided we needed to bring him to Georgia where he has relatives who care for him. After much research, and conversations with other families who had relatives in Greenwood Place Assisted Living in Marietta, our family decided to place him in an apartment there. We have visited him there numerous times since, and have been very happy with the quality of care and the attention the staff members have given our uncle since he moved in. His dementia left him confused about where he was; and we observed that on several occasions Greenwood had provided him with a caretaker companion who sat and chatted with him for several hours in his apartment, which visibly calmed him and left him relaxed and talkative when we visited. The staff nurses there have been very helpful in ensuring that he takes his prescriptions at the proper intervals, and were there to help very quickly on one occasion where he fell and had difficulty getting up. Overall we have found the staff to be very friendly and excellent at engaging with our uncle and the other residents there. Yes, there was a tragedy at this place, when a client managed to get out of the locked door and subsequently drowned in a nearby pond. But as a result of that terrible incident they have put new management in place and new security protocols, and the improved safety procedures have visibly improved the situation for current residents.

I started the journey to find a place for my mom in October 2025 (my mom was relocating to GA). As a former CNA, I was extremely picky about where mom would be at. From the moment I spoke with Ariel on video chat, I felt confident in Greenwood for my mom. She showed me around the whole facility and answered every question I had. No matter how many times I called, she always had a very cheerful spirit and kept me abreast of the next steps as this was a hard transition. When my mom finally arrived to Greenwood, Ariel was there to help get my mom adjusted to her new home. Aisha the nurse is so nice and made my mom feel welcomed as well. Darcy was also a great help in the transition for my mom. My mom has now been there for a little over a month and she is enjoying her new home. My mom has made friends and she just loves the staff. Thank you Greenwood for all of your work. If you are considering a place for your parent, this is a good place to checkout and the price is well worth it.

just have to share something that really touched me.We recently moved my uncle (who has Alzheimer’s) into Greenwood Place. If you’ve ever had to help a loved one through this stage of life, you know how emotional and overwhelming it can be. We were down to the wire getting his apartment ready. Someone had just moved out, it needed fresh paint, and his furniture delivery was already scheduled. The handyman was out sick. What I didn’t know? Four members of the staff — Maria (Business Office Manager) Andrea (Activities Director) Dorsey (Memory Care Director) and Ariel (Marketing Director) — grabbed paint supplies, put on old clothes, and painted his apartment themselves so it would be ready in time! They never mentioned it to me. I found out later from someone else. Who does this? I’ve already been impressed by the warmth and personal attention there, and all these ladies are amazing anyway, but this just meant so much. I know they’ve had a difficult chapter in the past, but there’s new leadership (Robert Day is wonderful) and additional safety measures in place. I did a lot of research before making this decision, and I truly feel at peace with him there. And seeing staff treat residents like family (a couple people who PM'd me on FB had mentioned that was what impressed about THEM abouit Greenwood) just reinforced my decision. Oh by the way, head nurse Aisha is a GEM--they are so lucky to have her. If anyone in our neighborhood is navigating something similar, I’m happy to share what we’ve learned. It’s not an easy road, but you can get through it!