Flourish Collection at Rochester

We’ve lived in this premier community for two years. Our co-residents, especially in the Village of independent living, are engaging and warm hearted. A decided asset for quality of life. The campus is gorgeous and the aesthetics and facilities, especially of the main building, are striking, resort like. New ownership and management during our residency, turnover of local leadership, may eventually make our community even more remarkable.

(EDIT) 4/17/2026 I’d like to update my review below in fairness. Since voicing my and my parents concerns to the operating company Storypoint last week, I’m glad to say they have responded immediately and taken it very seriously. The director personally met with my parents and spent a lot of time listening to fully understand the issues with the building and management. They seem to be genuine and committed to addressing our concerns, so I’m hopeful the situation will start to improve moving forward. ————————— Please don’t let your loved ones move in here. It’s clear that this used to be a wonderful place but with new ownership for the past year or so it has been completely ruined. My parents routinely have to wait over 1.5 hours to get a meal. Sometimes they give up and just go back to their apartment and make food themselves. The Director never shows up to resident meetings. No one is properly running the dining room so residents from outside the main building who don’t have meal plans are dining and drinking to their pleasure and not charged at all. Residents who live in the main building pay a huge premium and others are eating for free. Family members and friends come in and eat for free too. There is no one working to properly manage the restaurant with even the most basic service you would get at Big Boy. The place is filthy and they only started vacuuming the hallways recently after a whole year of never cleaning them. The worst part, they are absolutely fleecing the residents with eye watering rents and fees for everything and they don’t have the energy or sometimes the facilities to put up a fight. Absolutely disgusting and inhumane.

This is a beautiful facility with a number of staff who work hard to support the residents under trying circumstances. The Moceri family had set a very high standard of care, service, and cleanliness, but unfortunately that standard has declined with the sale to Story Point and particularly with the introduction of Corso Care. The manner in which Story Point management executed their decision to de-license and discontinue Assisted Living Services in the Flourish Collection building violated the trust of elderly residents (and their families) who have come to depend on a certain level of care in their advancing years. Despite knowing of this change for months, Story Point provided only a minimum 30 days notice, basically forcing AL residents to choose between moving (!) or accepting lesser quality services for higher cost. It is shameful. What you see on the website and hear from well-meaning sales staff doesn't necessarily reflect the reality on the ground. It pains me to write this, but buyer beware!

I give this place 5 stars because the response from most of the caregivers has been very positive and I feel they have really tried to know who I am. I'm not just an apartment number. I'm also pretty close to several of them; May, in particular, and Louise are probably two of the nicest people I know, and they make my living here better. Deja has managed to bring in a Wellness Team that exudes an attitude that they are proud to be here - and that attitude wasn't always here before.