Encore Memory Care Crystal Lake

Placing my mom in memory care happened very quickly, within just a few days. My dad and I were not only looking for a place that could accommodate us on such short notice, but one that would truly care for her and treat her like family. We are so grateful we found Encore Memory Care. From day one, they made us feel like family. The entire process was seamless, and most importantly, they provided exceptional, compassionate care for my mom. They also understood from the beginning that we would eventually be looking for a place closer to home, since Crystal Lake was a bit far for regular visits from family and friends. After six months, when we did find a location closer to us, Encore made that transition just as smooth and supported us every step of the way. It was truly hard to say goodbye. We would highly recommend Encore to anyone in need of memory care. They provide thoughtful, attentive care in a smaller, close-knit community, and it was a comfort to connect with other families going through similar experiences.

My family and I are incredibly grateful for the compassionate care my mom receives at Encore. The staff is patient, attentive, and truly treats residents with dignity and kindness. The environment is clean, welcoming, and thoughtfully designed to help residents feel safe and comfortable. I especially like that it is a smaller facility, and everyone knows everyone. The staff is very personable with the families and cares about us as well. Communication with families has been excellent, mainly through email, and we appreciate the activities and personal attention provided each day. The residents are always doing something to keep their minds going. It gives me peace of mind knowing my mom is surrounded by caring professionals who genuinely treat my mom like one of their own family members. We highly recommend this facility to any family looking for quality care and support.

My wife has had dementia and Parkinson's for the last 5 years. 10 months ago, my daughter and I started looking for a memory care facility in my area of Huntley. We picked out 4 facilities. One with just memory care and 3 with the 3 levels of care, housing with some nursing care as needed, memory care, and Alzheimer's care. When we walked through the 3 facilities with 3 different care levels, I noted that the housing got the most attention with memory and Alzheimer's a distant second and in some cases the difference was quite stark. What we saw at Encore was very different. What you saw as you walked in the main entrance was an office left and right and a large main living area with seating for 20+ patients in a semicircle and the director of entertainment playing games with them. This entertainment includes musicians, singers, magicians, etc. besides the games, every day with smiles, laughter and applause. The ratio of staff to patients is amazing. After my wife's residence for 9 months, I can say that Encore Memory Care provides excellent services to their patients, by providing help and challenging patients to improve their memory.

My dad became a resident at Encore Memory Care of Crystal Lake, IL about 30 days ago, and I’ve been genuinely impressed with every aspect of my experience there. The staff consistently demonstrate professionalism, skill, care, and dedication in their duties—they show wonderful attitude and patience while treating residents with respect and kindness. Looking back, I wish I had considered Encore as an option several years ago; it’s clear now that their approach would have made a meaningful difference for him then - as it does now.