Discovery Village The Forum

Our family is devastated to learn that Gigi Salvia no longer works at DV. My mom has lived at Discovery Village, the Forum, for just over a year. We moved her here after our father passed, last year. Gigi was THE ONLY CONSTANT in the staff through this past year. There have been so many director/administrative/nursing/rehabilitation staff changes at DV this year, no one seems to know who to talk to when issues arise. Hence nothing gets resolved. To be frank, Gigi was DV's GREATEST asset and will truly be missed by everyone she touched. Gigi is dedicated, sensitive to the needs of her residents, and truly compassionate. Gigi took the time to engage with and get to know her residents and their families. Though we're not sure why she left, we know she will be a wonderful addition to any organization involving elder care.

About a year ago, I needed to relocate my uncle to be closer to family, and Gigi at Discovery Village at The Forum made the entire transition smooth and stress-free. She was always available to answer questions and took the time to go over every detail of the contract with my sister and me. We never felt rushed or pressured at any point. Even a year later, Gigi continues to be a great resource—always helpful, responsive, and genuinely caring. She’s truly an asset to Discovery Village, and I’m so grateful for all her support!

Update!!!!!!!!! From 4 stars to 1star This is an update to my original positive review. Unfortunately, the experience changed drastically after the first 20 days, and I feel it is important to share the full picture especially for families making difficult care decisions. My mom stayed at Discovery Village at the Forum for a little over a month, and the decline in service was dramatic. In my opinion, the biggest problem is not the direct care staff it is the leadership. The caregivers, med techs, and daily staff are doing the best they can, but many of them privately expressed how unhappy, unsupported, and overwhelmed they felt. After being in the building every day checking on my mother, I saw the strain for myself. Where Things Went Wrong At the beginning, everything felt warm and welcoming. But once the “honeymoon phase” ended around day 20 the quality of communication, responsiveness, professionalism, and follow-through from leadership began to drop. Issues that should have been resolved quickly were ignored. Concerns I raised were not taken seriously. The leadership team seemed disengaged and more focused on justification than solutions. Meanwhile, my mother’s care felt increasingly inconsistent. Staff were stretched thin, and the leadership did not appear to be providing them the support, direction, or resources they needed to maintain quality care. What started as peace of mind quickly turned into daily stress and frustration. Moving My Mother to Springwood Court After realizing things were only getting worse, I made the decision to move my mom to Springwood Court, and it has been a blessing. Springwood Court is everything Discovery Village was not: Family-oriented Personable Warm and consistent from leadership down to the MedTech's Welcoming without pretense Responsive and genuinely caring The difference was immediate. Leadership actually knows what is happening in their building. The staff appear happy, supported, and able to provide care without being burned out or neglected themselves. My mom feels comfortable, and her overall mood and well-being improved almost immediately. I could not have made a better decision. Final Thoughts I moved my mom out of Discovery Village on 25 September, and looking back, it was absolutely the right call. Families deserve transparency, and while Discovery Village has some wonderful frontline caregivers, the leadership issues overshadow their hard work. The first 20 days were great, but the decline afterward was too significant to ignore. If you are considering this facility, pay very close attention to consistency, communication, and how leadership responds to concerns, not just the initial tour and welcome.

My 89 yr old father took me to Discovery Villages assisted living back in February of 2023 for a guided tour with GiGi Salvia of Discovery staff. Upon touring the facility and talking with Gigi and my father. My father and I went to a restaurant and discussed moving him and my 88 yr old mother into Discovery Village together; afterwards we went back home and discussed it with my mother and the three of us decided that this would be a good move for them to make. I came two months later and moved them into a two bedroom apartment so that it was as much like their home as it could be. Upon moving in GiGi and the other staff and even the dining staff were as friendly and welcoming as they could be. The other residents were also very friendly and welcoming to them and to myself when I visited with them. The facility was always and I mean always very clean and it impressed me there were no uncomfortable smells at anytime that I was there. I remembered smells from homes that my grandparents had been in and promised myself that my parents would never be in that situation. I visited many many times and never seen or heard anything amiss at Discovery. My parents both lived there and I never heard anything amiss at complaints from them in the two and a half years they were there. My mother passed in January of this year and Discovery staff and residents rallied around my father and myself supporting us. Then six months later my 92 yr old father pasted away also; it wasn’t from loneliness it was his body just was worn out. Gigi was always fantastic at helping us when needed and she checked on them both regularly as she does with all residents. I had seen her leave evenings at 8:00 p.m. after checking on different residents after a long day in the office. Believe me when I say shes a saint. Very kind and loving spirit. I was a manager for 25 years in an engineering company and had 30 or more employees; I would have loved to have employees like her that cared about what their function was. But the bottom line is my father and I would highly recommend Discovery Village facilities; I had been in the other facilities there and they are run the same way; but they don’t have a Gigi.