Cherrelyn Care Center

The staff, particularly the CNAs, are extremely rude and dismissive. Rather than showing compassion and patience, they often make residents feel like a burden if they ask for help or have questions about their care. This behavior is unacceptable in a setting where kindness and understanding should be a top priority. Assisted living is supposed to provide support and dignity, but unfortunately, that’s not the case here. I hope management takes immediate steps to address this issue and ensure staff receive proper training in empathy and professionalism. Until then, I cannot recommend this facility to anyone seeking a supportive environment for themselves or their loved ones.

The treatment experienced at this facility is not just unprofessional—it’s abusive and retaliatory. The staff, particularly the CNAs, are shockingly rude and dismissive. Instead of showing the compassion and patience that should define assisted living care, they make patients feel like a burden, going as far as telling them they are “too demanding” and that the staff complains about them and hates them. What’s worse, when complaints are posted over these legitimate concerns, the staff stoops to a new low. They stalk patients social media and retaliate against by telling them they are no longer welcome at the facility. This level of hostility and lack of accountability is not just unethical—it’s downright dangerous. Assisted living facilities are meant to provide safety, dignity, and respect for residents, but this facility seems more focused on silencing those who dare to speak up about its failures. This toxic culture must be addressed immediately. I urge management to overhaul their hiring practices, provide extensive training in empathy and professionalism, and root out any staff engaging in retaliatory or abusive behavior. Do not entrust them to a place where complaints are met with stalking and exclusion instead of accountability and improvement.

Vanessa V. is one of many CNA's here at Cherrelyn that is compassionate, quick and through when assisting residents. I do appreciate her. We need more for this is our 🏡

Vanessa V is an employee of Cherrelyn. I admire her work ethic as well as her care and concern for those individuals who are under her care. She has helped me in my journey and her smile as well as her expertise and knowledge stand out in my life as one who will continue to go far as she shines the light in her life for the rest of us. God bless her in whatever she persuse