Carriage Court Senior Living

We met with Damion at Carriage Court. Stephanie was sent to evaluate Mom for living at this facility. She was approved and we put down $1200.00 with them as a fee to live here. They said since Mom was a new resident they would charge a higher fee than usual so there would be reminders to attend functions and get used to the dining schedule. After moving Mom in we were told that Damion found a new job. We were advised to not see Mom for 3-4 weeks so she could acclimate & adjust to her new environment. We stopped over the next day to deliver some items for the apartment. Our Mom was sitting on the loveseat in a soaked depends, she hadn’t received dinner the evening prior. We were told that she slipped through the cracks due to Damion leaving. This happened again the next day as well. We called a meeting with Kevin the Director. Apologies were given and a “plan” was put into place. Mom wasn’t bathed as promised & Stephanie inquired with the aides about this. They said that Mom refused the bath but it was left undocumented. Mom ended up in the hospital with a UTI. She was released back to the facility. A few days later Mom was transferred to the hospital severely dehydrated, with a blood pressure of 220/200 and with arrhythmia. She was in the hospital for 13 days. She developed an internal bleed and needed 4 blood transfusions. Hospice was called in and Mom was forced to move to a long term care facility. She is on hospice and currently transitioning towards the active phase of death. I requested a refund of the deposit and money that my Mother paid for rent & the lack of care charges. Kevin has not returned my calls and the billing person- Kristen said it’s out of her hands if Mom can be refunded. Do not send your loved one here!

Wouldn’t you enjoy a friend or loved one never being documented that they live at a senior facility so they never receive the care they are paying BIG BUCKS for? You know, the amount of a very elaborate mortgage for care they are not receiving since no one knows she exists there because an employee left the job and no one picked up his slack?? Well if you enjoy that then this might be a great place for you or your loved one but if you want them to receive care and to not be rushed to the hospital for a UTI and then again for severe dehydration that spiraled out of control and led to four blood transfusions in just under a two week time period. My friend has now been put on hospice and been given weeks to live because of the trauma to her body from the lack of care for a human being. How can you pride yourself in robbing seniors of their life savings all just to let them slip through the cracks and not help them at such a fragile time. And why was no one questioning where the extra hefty amount of money was coming from? That’s another peculiar thing to me as they may have undocumented money circulating… All in all I do not recommend this facility as they failed drastically with my friend and I have now had to watch her decline. Visiting her from out of state for a week in hospice hurt knowing the last time I saw her will most likely be the last time.

My father has been at Carriage Court in Hilliard for over a year and we’ve had such a positive experience. The staff have been excellent, including Amira, who goes out of her way to take extra special care of him. The food is outstanding. The staff has also been very responsive in regard to any concerns that we have about dad’s care. I definitely recommend this care facility.

My mom moved in at the beginning of the month! It has been a blessing to have the reassurance of our mom in such a nice place and in such a great location! The staff is amazing and so welcoming! They are always available for any needs we may have and they have made the transition for our mom very easy! She feels so safe and loves her room and the facility! They had a wonderful Easter brunch celebration this month! Zach helped us so much with television issues we were having and was able to fix our entire issue! Thank you Zach!!!! Damion has been a kind face since the first time we toured the place and I can’t say enough good things about Monica! Scottie goes out of his way to make my mom feel comfortable and she talks about him often! Thank you Carriage Court for welcoming us into your facility❤️