Brookdale Westampton

I’m extremely disappointed and discusted by what happened to my mother at Brookdale Westampton. I witnessed staff members completely disengaged from their responsibilities—specifically, on their personal cell phones—while my elderly mother fell right in front of them. The staff member was unable to react quickly enough to prevent the fall, despite standing right in front of her, at her bedside. Her attention was clearly texting on her cell phone. This level of negligence is unacceptable in a facility entrusted with the care and safety of vulnerable seniors. Accidents can happen, but this was not just an accident—it was a direct result of staff inattention and a lack of professional oversight. I’m sharing this because families deserve to know what kind of care their loved ones are receiving. Brookdale needs to address this immediately: stricter enforcement of staff behavior, banning personal phone use while on duty, and retraining employees on the importance of active supervision and response.

Brookdale Westampton is a hidden gem conveniently located right off of 295. A full Memory Care neighborhood that is an intimate setting to help both residents and family's feel loved and at home in a nurturing environment. Reasonable priced w excellent care!

I am a relative that is always coming into the building for a family visit. I am outraged of How I see the elderly treated. The managers stay clueless or don’t care about the elderly. Some of the H.H.A even the med techs treat the elderly nasty. I have come in to a visit and hear them screaming only when being touched like they pinch them. When I looked to see why they’re screaming the elderly says help me please she hurt me. Of course some of them forget by the time the some of their family come for visits. I have gotten into a discussion with 1 of the help and she came out very disrespectful her name is Precious. She was yelling and cursing at me. I’m so outraged at how they’re so angry at the elderly they also let them fall on a constant. I believe purposely because they don’t care. They all stick together so no one can tell on them. Please have an undercover police or some type of investigation where not even managing knows there’s undercover please. We feel like managers don’t care because they allow it. We’re getting to a point where we will report the entire building to A.P.S for the concerns we have for our seniors vulnerability or to the department of health. Someone needs to please help our elderly families. Don’t listen to me send someone in to watch and catch them. When they think they’re not being watched they strike again.

My previous positive review has over 1000 views and until the turnover of admin staff in May 2024, I was pleased to see people were noticing it. But in the month of June, family noticed an obvious decline in activities, friendly atmosphere and cleanliness. The CNAs, LPNs and dining staff are terrific but they don't run the place. It was alarming enough to begin exploring moving our uncle but he died in early July. My recommendation now is no matter which care facility you're considering verify that they have the amenities they advertise, like van trips, daily activities and hair salon. Ask about their most recent inspection and financial state. Read the contract carefully for unexpected charges. For example, our contract stated in two sections that when a resident dies, the estate is entitled to a room rate refund based on 30.5 days (for staffing purposes there's no refund for the level of care monthly charges which vary according to need). The contract clarifies later that upon death, the belongings must be cleared out to receive a refund, which again is reasonable to clean and rent the room. However, no mention is made to an additional charge which appears under Termination. That section refers to when a resident voluntarily moves out or is asked to leave. But below those active termination reasons is another "upon death" that even after belongings are removed, the facility charges 7 more days. So grieving families not only have to act quickly to remove furniture and personal belongings but in cases where the death occurs near month's end, the estate has to pay for an additional 7 days after the room is empty. It doesn't matter if the room is cleaned and rented the next day. I would delete my original web-post but it's beyond the time it's permitted to be edited or deleted. Update: Never heard from corporate. There have been over 150 views so far and counting. This post could have been a positive update had corporate reached out, paid the amount they withheld and revised their contract for future residents to either eliminate the added charge when a resident dies or removes the word OR that implies that the 30.5 day refund is calculated after a resident's belongings are removed. Be aware that they also charge a community fee when a new resident moves in to clean and paint a room. My uncle paid the full community fee but when he died his estate was charged another 7 days basic rate even though his belongings were removed on the evening he died. If a new resident moved in and paid the community fee it supposedly covers cleaning and painting the room.