Brookdale Virginia Beach

We just wanted to say how wonderful Brookdale Senior Living has been to my grandmother on her Birthday! All of the staff and management have opened their arms and their hearts and have taken wonderful care of her since her arrival and I did not want another day to go by and not give them a huge thank you for making her day a special day!

What a wonderful community! My mon was here for the past year. The Administrator, Marc is exactly what the community needed after so much turnover. He is so kind and knowledgeable. The staff is wonderful and my dad gets wonderful care. The new Activity girl is great! I am happy with Brookdale Virginia Beach.

I have visited Brookdale on three occasions. I’ve met the regional director, Brooke and the local Director Mark I’ve been given a tour more than once during each of these visits. They were very well aware of the age of my husband with early onset Alzheimer’s, he is 55. This was never kept a secret. They sent someone to do an assessment and never followed through as they said they would with a Callback to explain any of the decisions that were made in regards to that assessment. I found out from a placement specialist that my husband was declined due to his age saying he had to be 62. I find it interesting that they never mentioned that before, that they would schedule an assessment if he had to be 62 so the reality is, they don’t seem to even know their own rules and regulations. Their lack of professionalism and follow through was a huge disappointment and revalidated my lack of faith in Home Care facilities. If this is how they act before you even placed your loved one there, I can’t imagine how they’d behave if there was a real issue with your loved one once you placed them there. I would like to add that there has still been no response from Brookdale so it doesn’t seem they take your concerns seriously as stated a few weeks ago! Still radio silence and no follow through. VERY UNPROFESSIONAL!

I am writing to express my grave concerns about the serious issues of neglect and substandard care at your facility. My family member who is a diabetic, resides there, and his health and well-being have been significantly impacted. I have observed that my family member consistently receives his breakfast as late as 10:00 a.m. By this time, he is often weak and trembling due to his diabetes, as his blood sugar is dangerously low. The food provided is always cold, and it appears to be unheated straight from a can. He is bathed only occasionally, which is unacceptable for a resident's hygiene and dignity. Beyond the specific issues affecting my family member, I have also witnessed other shocking instances of neglect. I have seen elderly residents in wheelchairs sitting in hallways in soiled clothes, covered in urine and feces. By the time they receive their meals, which are also cold, they are so hungry they are forced to eat with their hands. This widespread neglect is inexcusable and deeply disturbing. I urge you to take immediate action to investigate and correct these egregious failures in care. Please provide me with a plan outlining how you will address these issues to ensure all residents are treated with the dignity and respect they deserve. I expect a prompt response and a clear plan of action. I am prepared to report these conditions to the appropriate state agencies if necessary.