Brookdale Summer Ridge

My Mother was at Brookdale in Rockwall 4 months in 2025. After moving in, her health started failing and she required much more care. The employees taking care of my Mother were wonderful and really treated her like she was their grandmother. The problem was lack of employees to care for the residents. A week before she passed away, I was there visiting her for a few days (I live in Oklahoma) and at that point, Mother needed alot of help that she was paying dearly for. On a Friday evening, with 70 residents, there were 2 aides working. It was taking 20-30 minutes to get anyone to come to the room. Since we were paying $6000+ for care, I expected much more from them. I was also very disappointed in management particularly, the director. I will warn anyone on auto-pay that if your loved one passes away, cancel that auto-pay immediately. I failed to do this and even though my Mother passed away in July, Brookdale took almost $6000 from my Mother's checking account for services in August that she wasn't even there for. It took almost 2 months to have those funds reimbursed to her Estate. If Mother had lived longer, I would have moved her because Brookdale in Rockwall just wasn't prepared to be a facility where, if someone needs alot of care, they could provide it.

I called the 800 number, they took my information and told me the appropriate person would contact me. That was two months ago. My mom would have died if she stayed here any longer. We moved my mom to a higher level of care when we came to visit and she was on the floor with her beeper beeping. I walked around the facility (2 caretakers for the entire facility). I found one caretaker and she told me she knew my mom's beeper was beeping but she first had to dump trash in her half of the building then she would check on my mom. Seven ER hospital trips for falls in five months. We moved to a higher level of care and they refuse to refund paid rent. I have reached out with voice mails, emails, certified mail requesting the refund. When I visit Brookdale they tell me on Tyler can make that decision. He will not take my phone calls or respond to email. Called the number, they took my information and told me someone from the management team would call me. No one called. This is how residents are treated, too.

My dad started living at Brookdale four years ago. He is very happy and loves all of the residents and employees. Everyone is kind and take very good care of him. It helps my sister and I to sleep better at night knowing that he is taken care of. Thank you, Brookdale!

My mom chose Brookdale Summer Ridge over other assisted living facilities in Rockwall, TX, and it quickly became clear why. The staff is genuinely kind and caring—they go above and beyond to make residents feel safe and supported. The community itself is warm and welcoming, with friendly residents who truly seem to enjoy life there. While it may not be the newest facility in town, we’ve come to realize that happiness doesn’t come from the building itself, but from the people inside. Brookdale Summer Ridge has heart, and that’s what matters most.