Brookdale Richland Hills

In the 2 yrs my mom was in MC, they went through 3 directors & 2 activity directors. I saw multiple nurses come and go...I would see them start with enthusiasm to make changes and then defeat when they could not. I would get my hopes up just to be let down. It was fine at first, but went downhill quickly. I was told during the tour, they offered fine dining (table cloth, napkins and a center piece on the table). At one point the fine dining stopped and they went approximately 6 mths w/o even a napkin to wipe their mouth. Residents were spilling food on their clothes and wiping their mouths on their sleeves. I was told they would be given paper napkins, but that didn't happen either. I was told each residents clothes would be washed separately, but that was not always the case. I found a pair of my mom's black pants in her closet with 3 pairs of black pants that weren't hers. They looked like they had all been washed with a white, fuzzy blanket. I was told they had the "required" # of caregivers on staff, but the "required" # never felt like enough. I don't know if the issue is with corporate or the facility itself, but I felt like no one wanted to make things better. One thing I especially didn't like is MC and AL are in separate bldgs and the director's office is in AL. I want to add that one of the Google reviews was written by an employee.

I live in the neighborhood and this facility has consistently ignored my request that they pick up their trash. It gets thrown outside the bin and rots, smells and is probably a medical waste situation. Animals get into it and it get blown into the neighborhood yards. If they can't even manage their trash I can't imagine trusting my loved ones care to them. *Photos taken 2/23 that's a glove with feces.

My mother recently needed a Level B facility for assisted living. She moved to Brookdale Richland Hills. We were extremely impressed by the quality of the staff. Madison, Blake, Shea, Chris and really all the team were wonderful. They were patient with all of our questions and requests. They displayed competence but also genuine compassion and warmth. Thank you to all!

We really wanted to love Brookdale RH! And the first 6 weeks, we did! Then the honeymoon ended and the REAL Brookdale showed up. From questioning the business/managment structure of Brookdale in general, to their lack of compassion, little to no genuine kindness, ALWAYS under staffed, a nurse that would rather sit at her desk and focus on her disgusting and quite immature social media, to staff that complains non-stop, to refusing to provide the services we were paying for such as escorting our mom to and from meals and to all activities. Oh, and two BIGGIES: not dispensing mom’s meds and not feeding our mom on more than one occasion. And, even though they all knew our family used the cameras in mom’s room, we have a lot of footage, it didn’t seem to change their irresponsible, unprofessional way of handling their business or their residents! So much more I could say but… We’re not sure who is actually running that community but it’s definitely not the management. Beware! It’s not what you see in the beginning!