Brookdale Richland Hills MC (TX)

In the 2 yrs my mom was in MC, they went through 3 directors & 2 activity directors. I saw multiple nurses come and go...I would see them start with enthusiasm to make changes and then defeat when they could not. I would get my hopes up just to be let down. It was fine at first, but went downhill quickly. I was told during the tour, they offered fine dining (table cloth, napkins and a center piece on the table). At one point the fine dining stopped and they went approximately 6 mths w/o even a napkin to wipe their mouth. Residents were spilling food on their clothes and wiping their mouths on their sleeves. I was told they would be given paper napkins, but that didn't happen either. I was told each residents clothes would be washed separately, but that was not always the case. I found a pair of my mom's black pants in her closet with 3 pairs of black pants that weren't hers. They looked like they had all been washed with a white, fuzzy blanket. I was told they had the "required" # of caregivers on staff, but the "required" # never felt like enough. I don't know if the issue is with corporate or the facility itself, but I felt like no one wanted to make things better. One thing I especially didn't like is MC and AL are in separate bldgs and the director's office is in AL. I want to add that one of the Google reviews was written by an employee.

Making the decision to place a loved one in a care facility is one of the hardest decisions one can face. I visited nine facilities until I entered Brookdale, Richland Hills, and felt immediately at home. As we made this transition, every question or challenge we had was answered by the staff with kindness and a solution. The one thing I never considered was how much my husband would improve. He has now been here for a year, and has such good friends who look after each other. The happiness and friendships he has developed at Brookdale have enhanced his life so much. The staff is so kind and caring. I do not know what we would do without them.

My mother recently needed a Level B facility for assisted living. She moved to Brookdale Richland Hills. We were extremely impressed by the quality of the staff. Madison, Blake, Shea, Chris and really all the team were wonderful. They were patient with all of our questions and requests. They displayed competence but also genuine compassion and warmth. Thank you to all!

My husband has been in Brookdale Assisted Living on Glenview Drive for 2 months. I cannot say enough good things about everyone working there. Madison, James and Blake have been great. I have asked so many questions, and they are always glad to answer, never rush me. They are always smiling and genuinely care about everyone living there. I told them my husband would stay in his room and not participate, but they have him exercising, playing bingo and going to dining area for meals. The best thing is he is happy.