Brookdale Newnan

My 95 yr old mother is a resident. She is very social and enjoys the activities and friendships she has at Brookdale. The activities staff and others are very friendly and always helpful, but the overall management is lacking. There is a lot of turnover in staffing, especially the cooks and kitchen. Food quality is poor and does not meet nutritional standards for the health of the residents or their dental impairments. The cleanliness of my mom’s room is poor as well as the consistency of her personal hygiene assistance. A lot of the amenities we contracted for are not provided or not consistently provided. Management seems indifferent and slow to respond to concerns.

The only reason I give this place 3 stars is because I feel like it compares equally to most places like this out there and I also know there are far worse places. However, I think it is a crime to our elderly people that this should be the norm standard out there. They deserve far better and especially for the price they, or we their children, are paying monthly for them to be cared for. First off the food. At this point in their lives, it is one of the only small daily pleasures they have to look forward to, but they are being fed mediocre, low quality, poorly cooked food at best. Second off the cleanliness. I have to sweep Mom's room every time I visit. My Mom is not a messy or unclean person, but she is no longer capable of cleaning like she use to hence while she is in assisted living. Where is the assistance? There are bugs in her bathroom and kitchen area because of the lack of cleaning. I feel like they did a better job of cleaning when she was on the independent side. Last time my brother, his wife, his son, & I visited, we deep cleaned her entire apartment. So we are paying close to $6000/month and we have to do the cleaning if we don't want our Mom to live in filth? Now while I will say that there are some generally caring people that work ar this facility, like Tanay (not sure of the spelling) & some of the nursing staff, there are others that I feel like do not have the temperament to be working in an environment that requires one to be a caring, compassionate people person. Sheila or Stephanie, not even sure what her name is, but the lady who sits at the front desk with the long dark hair, always has a sourpuss look on her face and never looks happy to be there. The man who runs the place, William, I rarely even see. He is always tucked away in his office. Seems to me they are there just for a paycheck and a job with no real concern for the people that live there. And then this past week while visiting I watched a girl named Crystal roll her eyes at one of the residents when she asked what happened to the asparagus, as she served her a lunch plate with burnt asparagus on it. Disgraceful! This girl also had very long hair that was not netted or even tied back, yet she was serving food? Is that not some kind of health violation? Lastly, also concerning care and cleanliness, my Mom needs help bathing and is lucky to get a bath once a week. Her sheets on her bed should be changed weekly, but are lucky to get changed monthly. I also notice that sometimes she wears the same exact outfit for an entire week, so I have no idea how frequently, or infrequently, her clothes are being washed. Bottom line, Brookdale is not the worse place, but it is defintely not worth the money we are paying either. It should be half the price we are paying for the value my Mom is getting. My guess is it is going to the corporate somewhere because I feel like the workers are getting just as short changed as the residents and that is why the care level is not what it should be. I am not sure who we need to talk to or what can be done to improve things for our elderly that need assisted living, but something needs to change. They deserve far better than this!

We visited Brookdale and in the end my mother chose to go to FL to another Brookdale community. That bring said, I cannot say enough great things about the management of Brookdale, Newnan. Jonathon made my mother feel like she was family from the moment we walked in.

I have been waiting to write this review until after I got my Dad completely moved out. He has lived Brookdale Newnan for over 2 years. At first we absolutely loved them. Since about mid-June 2023 they have experienced a high turn over rate, with the exception of one or two employees that have been with the company for 15-20 years. The current staff is either inexperienced or just does not give a damn about the residents and only there for a pay check. I personally equate this to the new management. Shavonda just radiated a vibe that she genuinely cared about her residents. Since she left it seems the quality of care has greatly diminished. As a family that visited the home ATLEAST once a week we also got to know other residents and families, and as a whole we have all discussed the aspects regarding the care our family members were now receiving. As of Sunday, I said enough was enough and decided to pull my dad from Brookdale and I know of a couple of other families that will be doing the same once they can make the arrangements. The 1st time I met the current property manager, Shelia, was when she called to tell me they would be charging me for their front door. My dad had ran into it with his wheelchair when attempting to go outside. The handicap accessibility on this door has sparsely worked since before he has gotten there and the door didn’t open properly. If the door is not working properly and a resident hits it with their wheelchair due to the poorly maintained handicap access then that you're liable. My dad’s wheelchair is now disabled and has been for about 2 months, The company who we purchased his electric wheelchair states someone disabled his wheelchair battery. Hmmm, that’s kind of controlling and petty. Around October they came to me and requested I have my dad re-evaluated for his wheelchair usage, he accidental hit a table in their lobby. This was his 2nd accident in his chair. I completely agree that he did need to be evaluated to ensure he could safely operate his chair as he was when he first received it. I was told they needed one of the providers I work for to order the evaluation and an overall evaluation for his services because it has been over 6 months since he last saw his PCP through them. They also stated its been a while since the PCP has seen anyone at their facility and it was not known when he would be back out. Residents are supposed to have access to their residential PCP and the PCP is supposed to check in with the residents monthly, just a little FYI, it is spelled out in the Medicare guidelines for assistant living communities. But ok this was no problem, I am in an unique situation where 1. I can take the time off to bring him into my office to be seen and 2. My providers are all about helping their work family (as they would any patient but still I want to feel special lol). So I was able to get this done quickly. Brookdale held one of my dad’s prescriptions for almost 4 months, despite his neurologist directly phoning it in and them charging him over $500 for it. If they don't deem a prescription as an order they could have said something much sooner. Overall really poor communication regarding my dad. When we would come to see him he would be in filthy clothes, and dried food on his face. Over the weekend I moved my dad out, upon doing so we found open wounds on him. What else have we not be notified about over the past 6-7 months under this new management? My dad is non-verbal in the sense it is hard to understand him due to a history of multiple strokes. He was paying $5700 a month for decline in quality of services and treatment. This is really just a couple of issues we have had recently, there are many more I can throw out there regarding sanitation. I will say that the corporate level is awesome in regarding the billing department. They seem more than willing to work with their residences and former residents then loose. Sorry this is all over the place half of it had to be deleted in order to post.