Brookdale Muirfield

Choosing an assisted living community for a loved one is never an easy decision, but from the moment we walked through the doors, we knew this community was special. The building is always clean, bright, and welcoming, and the staff truly treats the residents like family. Everyone is so kind, patient, and genuinely caring, which gives our family tremendous peace of mind. One thing my loved one looks forward to every day is the food. The meals are delicious, there’s a great variety, and it’s clear that a lot of thought goes into making dining enjoyable. Knowing that our family member is safe, well cared for, and surrounded by compassionate people means everything to us. We are so grateful to have found this community and would highly recommend it to anyone looking for a place where their loved one will feel respected, cared for, and truly at home

​I have had two separate assessments for my mother at Brookdale, and both experiences demonstrated a total disregard for professional boundaries and basic protocol. ​During the first assessment, the Nursing Director arrived without any prior notice, despite an explicit agreement that I would be notified first. This lack of communication was so poor that my mother's caregiver had no idea which facility was visiting or who the person even was; they were left to guess who was entering the room. Furthermore, my mother’s medical information was discussed without my permission. Most concerning was that Jill, the admissions representative, bypassed me entirely and reported sensitive information back to a sibling who was not involved in the arrangements. ​I gave them the benefit of the doubt and attempted a second assessment. I again requested a heads-up before the visit. For a second time, they ignored this request and went in without notice. ​The admissions team consistently fails to follow the "rules of engagement" or respect the primary point of contact. Their habit of sidestepping family leadership and showing up unannounced is unprofessional and feels deceptive. I would be very cautious about ho w this facility operates

Management changes have lowered my review. After searching and visiting multiple Assisted Living places for our over 90 mother, we chose Brookdale Muirfield. We liked that it is not a large facility. Their onsite staff is extremely friendly and helpful. This was our observation as well as from asking residents. The facility is clean with daily activities. There is a considerable amount of documents required before a move in, and the staff was very helpful and patient with us. Their documents spell out what they provide and all associated costs. In order to provide the best care and for the best stay, they also have you provide as much information as possible about the individual. So far, we have been impressed.

My parents moved into Brookdale Muirfield 3 years ago, when they were in their mid- nineties. We have had an excellent experience there, and have nothing but praise for the facility and staff. For one year, both my parents lived in the memory care unit due to my father’s dementia. Mom was permitted to stay with him, and a custom apartment was created for their care needs. At all times, dad and mom were treated with dignity and respect by the entire staff. The nurses and aides were caring and kind, and were always happy to assist with whatever was needed. After dad’s passing, mom moved to the assisted living side of the building. She has now resided there for two years. Our experience there has also been exceptional. It is a smaller community where everyone is known by name. The entire staff work together to provide a safe and loving environment for all. The medical staff is professional, knowledgeable and familiar with my mother’s history. The management and support staff, at every level, are friendly and always looking out for her. Activities are planned each day, and residents may choose to participate or not. The facility is clean, and outdoor spaces are lovely. It is a welcoming environment where my mother has been happy and well cared for throughout her stay.