Brookdale Mentor

So many gaps here to discuss. We have a laundry list of items we need help with but just get told "we'll get to it". We never get any results no matter how many times we ask. I even had a meeting with the Director and now found out she's leaving...Windows won't open, tv not hooked to cable, and not once has a sweeper been run there the entire time we've been here. If it has, it's broken! I bought a sweeper and do it myself now. Blinds are also broken since day one as well. The medical lady (curiously gone now) asked me to not tell my loved ones about extra charges she was going to "place on the account" without notification to us. This was done solely to make her job easier with medication administration. She even asked me not to tell them about it!! Glad I got to it before this happened (Almost went to the police on that one). Refrigerator is broken and needs service since day one. We would move out in a minute but don't wish to cause this burden on our loved ones with such as an extreme change. They kind of have you over a barrel on that one. It may be worth leaving if this continues though. The people who care for the residents don't seem to be the issue, just the entire way this place is managed.

My Mom was at Brookdale for about a year and half and while she was taken care at times I was worried due lack of staff and since she was in the Memory Care unit they were given the same options for activities but I was told they had them. Meals were terrible for a long period of time, bad food, no silverware and cups were not available several times, they were given plastic silverware. Worst of all when my Mom passed away they charged us a 7 day charge even though I had her belongings out within a few days, Administration (Laurie) told me it was standard policy even though policy reads 7 days only if you don't get their belongings out within that 7 day period, if before 7 days you are charged only till the belonging are gone. The Administrator never offered to show me the policy I had to call corporate office for it. Lot of misleading info given when visiting 1st time.

I have visited my friend over the last 3 months at Brookdale Mentor, and we speak regularly. This facility has had faulty air conditioning for months. Second floor halls are hot as is the elevator. Her room has not been cleaned for well over a month. The bathroom has not been cleaned, nor has the room been vacuumed. There seems to be some real issues here with little response or action by the management. I understand that this used to be a very pleasant place to live a few years ago, but this is now. This is home for the residents who pay dearly for their rooms and services. I would imagine the people in the corporation who run this facility have air conditioning in the summer and work in clean offices as well as in their homes. The residents in your facility also deserve to live in a healthy environment. Please do your job. LB

A couple things about this place...This place might look nice, but the staff is very rude. If I recall, her name is Regina at the front desk, and she is by far the worst. The past 3 times I have come to visit my grandparent she has given me a hard time about visiting them. She is so unpleasant. And I've seen her give other visitors a hard time as well. Lady, we know you have no life outside of that place. We know you're miserable. But try not to make everyone else miserable as well. Second, the place is dirty. They don't clean it. Every time I visit, my grandparent's room is a mess. Clothes everywhere, hasn't been vaccuumed in ages, dusty, unorganized etc. These people pay A LOT of money to live here. It's really unfortunate that this establishment is not what it seems to be.