Brightview Sayville

The director Heather and staff in the memory care Wellspring unit were nothing but compassionate, efficient and outstanding. My father-in-law had a very rare neurodegenerative disease and they took the time to research and learn about it to provide the best care possible. The facilities were very clean, the staff was attentive to his needs, they always provided various activities and we always felt good leaving him after our visit. The facilities accommodations, entertainment, and food services were excellent as well. The staff got to know us personally and were there to assist us all the way until end of life. There is no better place on Long Island!

BrightView Sayville caused immense and unnecessary suffering — not only for their resident, but for the family who loved her. A untreated UTI and a wrongly prescribed antibiotic led to two separate hospitalizations for sepsis and ultimately forced an early transition to hospice. What should have been a time focused on comfort and dignity instead became a constant crisis. Once hospice was involved, care deteriorated further. Prescribed medications were withheld, basic hygiene was neglected, and she was repeatedly allowed to attempt to get out of bed despite being a high fall risk. The family’s concern was so great that they felt compelled to install cameras just to ensure she was safe. The emotional toll on the family was devastating. They were repeatedly forced to rush to the facility to intervene because staff did not respond appropriately. Even hospice staff struggled to work with BrightView employees, who resisted medical orders and delayed symptom management. Eventually, the family had no choice but to remove her from BrightView. Only after leaving was she properly cared for and allowed to pass peacefully. The lack of compassion continued even after her death, with personal belongings removed without permission while the family was still paying for her room. This facility demonstrated negligence, poor medical oversight, and a shocking lack of humanity. Watching this unfold was heartbreaking. No one deserves this in their final days.

I would give zero stars if that were an option. BrightView Sayville failed my aunt at every possible level—medically, ethically, and humanly. After developing a UTI that went untreated, the physician covering BrightView prescribed the wrong antibiotic. This catastrophic error snowballed into two separate week-long hospitalizations for sepsis, ultimately becoming the driving force behind her transition to hospice care. Once Hospice became involved at BrightView, the situation somehow worsened. Staff withheld prescribed agitation medications, left her sitting in her own filth, and repeatedly allowed her to attempt to climb out of bed despite being a high fall risk. Their response time was so poor that my family felt forced to place cameras in her room so I could monitor her care from home. We also hired our own aide to be with her during the day to keep her clean, safe and protected. There were multiple occasions when I had to drop everything and drive to the facility myself to calm her agitation and physically prevent her from falling—because staff either could not or would not respond appropriately. Even hospice staff struggled constantly with BrightView employees, who argued and resisted adequate symptom management despite medical orders. Ultimately, we had no choice but to remove her from BrightView entirely and place her in hospice respite care elsewhere. Only then was she properly medicated and treated with dignity. She passed peacefully, something BrightView had made impossible. The indignity did not end with her death. After her passing—while we were still paying for her room—I spent hours packing her belongings myself. Despite this, BrightView staff removed her clothing, Christmas decorations, and personal items without permission, claiming they were “laundering” them and planned to redistribute them to other residents, without consulting me or my family. This is especially egregious given that for months prior, we had to fight relentlessly just to get her laundry done at all. This facility showed a consistent pattern of negligence, poor medical oversight, lack of compassion, and shocking disrespect for both residents and families. No one deserves to be treated this way in their final days. I would not allow my worst enemy to live at this facility.

All of the staff that I have worked with at Brightview Sayville have been so kind and compasionate. Kudos to the full-time nurse, Ruth. She has been so helpful when I have had questions. Thank you so much!