Bradfield Terrace

I visited this facility today and met with Jacque West. I was blown away by the breath and depth of this facility. Reminded me of a fine hotel. Everyone was friendly and I felt comfortable enough to chat with several residents. The rooms are bright and well appointed and the dining room was inviting. Ms. West was able to answer all of my questions and concerns for my family member. This facility has moved to the top of my list indeed.

My mom currently resides at Bradfield. Although the transition from independent living throughout her life to assisted living has been momentous and difficult, this place has helped tremendously in the process. My mom has early onset Alzheimer's/dementia, however, my mom was welcomed with open arms and without judgement. Her stay, although emotional for me, has made her feel like a person and they have treated her with humility, dignity and respect. I would recommend this place to anyone in need of a home for their loved one.

Bradfield has been home to my oldest brother for the past 2 years. The community is a great home for those in need of assistance. The staff is amazing and I am comforted knowing that they are diligent in their care for my brother and the other people living here. They provide a lot of entertainment and special events for the members and their families. If you have a loved one in need of special care and has the need of assistance this is the place.

I'd visit my mother nearly every week and the other residents frequently complained of the facility being understaffed and the food quality being poor. As for my mom, it was pulling teeth trying to get someone to clean her room adequately and do her laundry, no matter how many people I asked or how a plan was worked out. Nobody seemed to communicate with anybody or they just didn't care. A police report and state investigation had to happen because of something that happened when she first moved in but wasn't found out until months later. There were some nice people that worked there but the staff changes very frequently. Some would just hide in the kitchen to avoid residents and family. The front door entrance system has been "under maintenance" for so long that I don't think anybody actually has a plan of fixing it. The biggest problem I have with them is too extensive to put in a review. You need to educate yourself about these places and know what to expect when your loved one needs a higher level of care. They are a business first and foremost. Know you have the right to contact an ombudsman if you have concerns.