Bloom at Kessler

In the beginning they made it look and sound good. After almost a year It's ( Terrible ) The Lady I know is Out of there. God Bless and Protect the ones that's still there. This is on the 3rd Floor .

The Director of Nursing at this facility was deceptive in evaluating a potential resident. Initially, they claimed they couldn't assess a prospective resident who tested positive for COVID until they tested negative, regardless of whether the person had a fever or any symptoms. Later, they changed their stance and said the individual had to be "fever-free" before they would conduct an assessment. However, multiple witnesses can confirm that Bloom at Kessler had informed them that prospective clients must test negative. There's a contradiction in these statements. Testing negative and being fever-free are not the same. Moreover, the Director of Nursing didn't even check the prospective client's temperature before the assessment. This raises the question: Did they just take our word that he was fever-free on the assessment day? None of this makes sense. Furthermore, the Director of Nursing, who concluded that a prospective client was not suitable for assisted living or memory care, "suggested a reassessment after physical therapy." But here's the thing: the Director didn't assess the client's physical abilities or limitations in the first place. So, how could they know what physical therapy the client needed to be considered for memory care or assisted living in the future? There were witnesses in the activity room during the assessment, and there are cameras there, all of which can prove that no physical assessment was conducted. They only had a Q&A session with an individual diagnosed with dementia. As previously mentioned, the prospective client can walk with a walker, get in and out of bed and a chair without assistance, dress, and undress slowly but independently, and can feed himself. So, what kind of physical therapy is required for the client to go from being "unsuitable" for memory care to suddenly "suitable" after physical therapy? The reality is, at best, he is eligible for memory care. Any other claims are simply dishonest. I believe that Bloom is an honest and ethical company that genuinely cares for seniors. However, I continue to stand by my belief that the Director of Nursing at this particular location does not uphold these values and should be removed from their position. With time, I believe Bloom will also come to this realization.

This review is for Bloom at Kessler/Bloom Senior Living. The Director of Nursing at this facility is a dishonest and incompetent liar who should be relieved of her duties as Director of Nursing for Bloom at Kessler. First, The Director of Nursing refused to assess my father to determine what level of care he might require once he becomes a resident at Bloom. She declined because my father tested positive for COVID-19. Bloom said it is against company policy to assess potential residents who are positive for COVID-19. My father tested positive on August 4th and as of August 23rd, they still refused to evaluate him. I explained that this “policy” is not consistent with current CDC guidelines for individuals who have tested positive. He is asymptomatic and has not had a fever since August 14th. According to CDC guidelines, a person does not have to stay in isolation or quarantine after 10 days of testing positive, especially if they are not presenting any symptoms. In addition, the doctors and nurses at the Veterans Hospital released him because they discerned, that he did not have a medical necessity to be in the hospital was not presenting any severe symptoms, and was outside of the 10-day isolation period according to CDC guidelines. Also, the CDC says a person can test positive for several weeks or months but that does not mean they are infectious. So, I reached out to Bloom again and presented them with this information to reconsider their “policy” not to assess potential clients who get a positive COVID-19 test result. The Director of Nursing then agreed to assess my father. Following the assessment, The Director of Nursing and her “coordinator” lied to my face. She told me my father “is not a candidate for assisted living” either in memory care or standard care. She said he could not answer “any” of her questions and was very confused. I said he had dementia. Isn’t that an expectation? She agreed but then went on to say he needs to be able to perform at least 3 activities of daily living to become a resident at Bloom and based on her assessment he cannot. However, the only “assessment” I observed was her interviewing him. She didn’t once ask him to stand or walk or ask for a nurse to bring his walker so he could demonstrate to her that he could stand and walk on his own with only the assistance of a walker. She didn’t have a plate of food for him to demonstrate to her that he was able to feed himself once someone put a plate of food in front of him. She didn’t ask him to demonstrate dressing or undressing to assess that he could do this on his own. She did not assess him aside from asking him questions. In addition, her “assessment” is contrary to the photographic images and video I have captured over the past weeks to document my father’s progress since his ordeal. Evidence of him performing activities of daily living. Ms. Katy Hanks, the new community relations director at Bloom left me a voicemail stating that my father would not be a “good fit” for Bloom due to his “needs”. This is consistent with what The Director of Nursing said about Bloom trying to get rid of all of their residents who require memory care since Bloom took over last year. She said the last remaining memory care residents have been there for a while, since before Bloom took over but they are no longer Bloom’s target clientele. I do not recommend this facility because the current Director of Nursing (Ashley) is an incompetent, dishonest liar. Everything else about this facility was just fine from what I could see when I visited twice. They just need to get rid of the two individuals who came out to assess my father for the lies they concocted to blacklist him out of spite for being challenged on to COVID matter.

Our building has been part of the Bloom family for almost two weeks now, and I am so happy with the family feel and the personal attention we are getting from the owners. I am really looking forward to being a part of the growth that will be happening over the next few months. Not only is this a beautiful building, but the managers and owners are friendly and approachable. It is a great place to be!