Avamere Rehab of Cascade Park

My Sister and I cannot thank the kind, and capable staff here enough for the exceptional and consistent care they gave our father. He spent over a month at this amazing facility, and recently has met all of his physical therapy and occupational therapy goals to finally be discharged. Everyone from the front desk, to the nurses, therapy team, billing department, cleaning personnel, social workers, transport scheduler, and so on worked together seamlessly to make his stay as comfortable and effective as possible. It’s a difficult profession dealing with people in need, and the genuine care was felt by all of us. Thank you for all you do!

I have been at Avamere for a long time. Thank you for all the help, love and attention I received here. I know that there were some ups and downs but overall the majority of my time was great. I want to say to anyone considering staying here or sending your family memeber here you will find the kind help that I did. Staff treated me like family and made it feel like a home versus just a place I was staying. I will always remember the games and good times we had together. I hope that god blesses all who work here and that you recieve the same love and kindness you gave to me. I will truly miss all of you. In friendship Earl Espinoza

CNA Darius/ Kathleen, Nurse Sarah Bowen, and other nurses did an amazing job taking care of my husband in room 312-2. I would hire them to care for my husband if I have a chance…👏🏽👏🏽👏🏽 thank you and keep it up giving cares to others that need help. Bless you all!!! But other then what been said this rehab, Case manager and social worker need to step up to pay more attention who they hire to come work in this facility. They are paying to give care for the patients that are there. Which I did made a complaint on Whoever the nurse that draws my husband blood last week on the second or third day he got admitted, you really hurt him and use fishing techniques which it’s not okay. That’s how can cause hematoma and bruise damages to the veins. After you been told by my husband please don’t do that and you still hurt him but you kind a mad and continuing drawing his blood after you got the veins for good amount of blood you drawn from his hand, you held his arm and pressed really hard on his hand. My husband was saying to you it hurt and all you said oh sorry. She knew what she was doing and walk away, that is not appropriate and not professional. That was not okay and hopefully she doesn’t do the same on all the patients. FYI my husband doesn’t speak English and understands enough on some English words but he understands everything

Reaching anyone to talk to while my loved one was at this facility was difficult. Chris, who answered the phone most frequently, did her best to page or find the person I was asking for, but after long waits on hold and her being unsuccessful in locating the person, she would put me through to vmail…I never received a call back from any message left. The worst of it has occurred since the “discharge meeting” that I had to coordinate, but was well attended by a nurse representative, a PT representative, a social services representative and the owner of the facility my loved on was expected to return to. While the meeting seemed to go well and we got all of our questions answered, the follow through on the items to be ordered and delivered to my loved one’s care facility the afternoon of discharge (walker and wheelchair) promised by the social services person, Ashley still (6 weeks later and 6 phone calls later) have not yet happened. I even left a message for the person I understood to be the Nurse Administrator to elevate my follow up request and have not heard crickets! This is completely unacceptable to me. That a doctor could supposedly order the necessary equipment and PT needed for the patient at discharge and no one to take responsibility for ensuring it all was delivered as ordered says to me that they are interested in getting their care dollars while the patient is in house and could care less what happens afterwards. Should my loved one require a rehab facility again (and the odds are that she will) I will not use Avamere!