Atria Walnut Creek

I went on a tour at the facility and it seems okay. Definitely for individuals that are independent, I wouldn't recommend it for someone looking for assisted living. It's very large and doesn't have that warm feeling that most assisted living have. This is an independent living facility with food included and you can add on more care if needed. If you want assisted living, try Atria Lafayette. As of November 2025 a basic studio apartment was about $4000/month with a community fee the same as the rent. The medication fee was $625-$825 month. Level 1 personal care rates for up to 3.5 hours/week were $855/month (this fee can increase up to level 6 at $5130/month for 21 hours a week for care). The rent has increased from 9%-11% each year for the past three years. When you call/visit make sure you ask about all the fees: Room, Medication, Community Fee, Care Fees, and fee increases per year. Also ask if there are any other fees, they are not always transparent about all the fees you will incur.

Atria Walnut Creek is where my aunt was living for the last 3 years. She had lots of friends there and seemed happy. The trouble started when she became ill and was in the hospital. The staff entered her apartment several times without permission and items were moved. They tried to get into the safe, moving towels and shoes out of the way and leaving evidence someone had been inside. Then, when my aunt passed away, the staff came in overnight and took a printer, a cabinet from the wall in the bathroom, a tall chest of drawers, food and clothing without permission. When I sent emails to the administration, then claimed that I had given the staff permission to take the items. Which was untrue. Then the administration offered to have the items returned. This implied to me that the administration knew who took the items. When I called the Walnut Creek Police, the officer who responded said that they are often called to Atria Walnut Creek for theft of jewelry and other items. I thought my aunt was safe at Atria Walnut Creek, but in the end, people were in and out of her room without permission and her personal items were looted. T

I have visited Atria Walnut Creek twice. It is my number one choice for my mother. Paulina Morales, our community sales associate, has excellent customer service and communication skills. She is a tremendous asset to the Atria community. Atria has a homey and welcoming environment. The residents are happy and super friendly. The food served in the dining room is top notch and the apartments are nicely appointed. And best of all, Mom sees herself living here. We are so pleased with our experience. I have struggled to find a senior living community that checks all of the boxes for Mom. Atria Walnut Creek is that community.

We have serious issues with this facility. We had our mother here for 2 years, and initially (when the resident was independent) Atria worked well. But then all that was needed was to provide an apartment, medicine management and food. The care staff seems to genuinely care for the residents, and they were very friendly. Once things began to change and more attention was needed, finding someone to discuss those needs was difficult. We were told that a low-sugar diet would be put in place, but whenever the resident asked, sweets would be provided. Staffers, likely unknowingly, would slip cookies or cakes to the resident as they knew that made her happy. This resulted in several trips to the ER to control her blood sugar. When asked if they felt the resident's cognitive faculties were diminishing, or if she seemed depressed, we were told that nothing had changed. But we could see that things were changing. When we noticed the resident was no longer getting dressed for the day regularly, we again asked if anyone had noticed and were told everything is fine. We started hearing from the resident that she was not eating in the dining room (with no notice from the staff) and when we asked what she was eating, staff had to look it up. They were surprised to hear that the resident barely ate, ordering milk shakes and toast for every meal. This was noted, but not corrected. No mention was made of any behavioral changes (aside from what we could see in our visits) and no help was offered to the resident or to us. At one point Atria sent the resident to the ER without our knowledge for a sore arm. We were notified after she was sent by ambulance, (we live 20 minutes away and handle all medical affairs) and were told at the ER that she did not need to be there. The resident now has a $3000 ambulance bill. When we notified the facility of our 30-day intent to move, they immediately reassessed her for a much higher level of care, nearly half again her rate. This may have been needed, but the optics of this move looked like a cash grab and sat very poorly with us. During our move-out week, the manager saw us several times and never once made eye contact or spoke, even in farewell. Once the resident was moved, Atria attempted to charge her for the higher level of services, even though the resident was no longer in their care. We are very disappointed in this facility!