Atria Carrollton

I’ve been coming to Atria as a volunteer for 6 years and now have my own parent here. Such a wonderful place in Carrollton, they take great care of their residents, and the people are amazing. We love Sandy! She was our volunteer coordinator for the organization I worked with and she is such a hard worker with a heart for this place! Highly recommend!

Atria is the worst company we have ever dealt with. Our experience was nothing short of awful. They lied from the beginning about what services and assistance they could provide for my mother in law-as soon as she moved in the story changed. Her health was rapidly declining, and we were up front about her needs and what would be changing, but we needed a place quickly and they came recommended. Their nurse came to do the assessment and said she would be a great fit, they could take care of her. So we moved her in. Less than a week later they said they couldn’t give her some meds that were newly prescribed. The story started changing from there, and it became very evident that they weren’t doing what they said. They weren’t giving her the meds that they were supposed to be giving her, and no one in management would take responsibility or even seemed to know or care. We moved her out, and came a week later to get the rest of her things, and they didn’t even know she was gone, despite us already telling them. No communication at all between the staff, that says they will treat you like family but they don’t care at all-as soon as they get the paperwork and your money they are done communicating. So, in summary: Staff changes, complete lack of communication once the contract is signed, low level of care regarding medications administered, with signed documents saying they would give certain meds and didn't, deceit about what they will provide regarding check ins and meds, safety concerns regarding meds, security, and who is in charge of what. She lived there a week and we had to move her, and they charged us for May even though she was out before the end of April, but they did not return calls or messages regarding the move out, presumably so they could charge us since they never confirmed her move out. Now they are sending us an invoice for June, despite our notice in writing in APRIL that she was out. Do not trust them with your loved ones, ever. Atria corporate, I hope you are paying attention to this. No one deserves for their family members to be treated this way, or for a business to take advantage of people during an already very stressful time of life.

Atria Carrollton has been a wonderful place for my mom who could no longer live at home due to safety concerns related to progressive dementia. The wide range of activities available throughout the day keep mom active and engaged. We love that there is a safe place close to home for her to live where she is well cared for. Some of her caregivers have become like family, and we are so thankful for their compassionate care.

My family have been to the Atria Care multiple times to volunteer with YMSL and Girl Scouts. We love the environment there and all the residents. It is always so welcoming and clean. We always look forward to visiting them.