American House West Knoxville

I took my petting zoo to a great event they had for their residents and was so impressed by how much care and detail was put into everything. Hannah and Sarah were amazing and did a great job! But beyond the fun event, it was so obvious how much the entire staff care about the residents and how much the residents enjoy being there. This really is a special place!

My mom had Alzheimer’s and was in memory care for almost a year. She loved to be with other people. 2 other residents were so wonderful to sit with her daily and hold her hand. She was non verbal by this point but cheerful, mobile and could feed herself but needed to be prompted at times. We would visit 2 to 3 times a week. Staff turnover was frequent and they were understaffed at times. The caregivers I saw regularly seemed to care about the residents. Paint her nails, talk to her etc. But I suspected they didn’t change or bathe her daily. 10 months into her stay a staff member clipped her toenails and one toe got severely infected. Nothing but giving her Tylenol was done for several days when they called me and she was sent to the hospital. By then she had decreased in mobility because of the pain in her foot and leg, she had an infection which led to her being in the hospital for 10 days and then sent to rehab for 10 days. By then she had already declined and had stopped walking and feeding herself. We brought her home where she sadly passed away a few weeks later. I never heard from one person inquiring how she was doing with the exception of deciding if she was qualified to return as a resident. Also, When she began as a resident I brought protein drinks for her and asked several staff to make sure she gets one to two daily but those drinks sat there in her fridge clearly not being given to her daily. Moreover, I found out that instead of the nurses giving her a finger prick for weekly blood check, they had been drawing it from her hand which was very painful. I had gave them the finger prick machine with everything they needed but not one nurse ever bothered to tell me that they didn’t use it during her 10 month stay. I found out after she passed a year after entry and they had no idea where the machine went. Just an empty case. I would absolutely NOT recommend American House on Gleason. On the surface they seem to care but unfortunately that concern and care didn’t resonate with all staff.

Sarah and Hannah are absolutely amazing!! They have some awesome ideas and are extremely engaging with everyone! They have hreat ideas for fun and are over the top with energy and enthusiasm.

I agree with other reviews that they don't do a lot of what's promised. But that is the least of my complaints. My mother's wedding rings were stolen by the staff. She was devastated. They asked us to wait to file a police report so they could "investigate." I had to track them down to get an update but of course they found nothing. Then they left her in her memory care bed for 3 days, having a stroke, before they called me or the hospital. All that was left alive was her brain stem by the time she got help. There was nothing that could be done. She died 4 days later. Please don't send your loved ones there.