Alto Walden Woods

If I could give Alto at Walden Woods 0 stars, I absolutely would. This facility should honestly be called the “Roach Motel” because the conditions are disgusting and unacceptable for the elderly residents who live there. The rooms are dirty, moldy, and full of cockroaches running in and out like it’s normal. Residents in memory care are constantly being neglected, left sitting wet for long periods of time while workers sit behind the cameras vaping instead of actually watching and caring for the residents the way they are supposed to. The facility is always short staffed, especially in memory care where only 1–2 workers are expected to care for over 20 residents at a time, and half of those residents are wheelchair-bound and completely dependent on staff for everything. Showers barely get done, medications are never administered correctly, and basic care is constantly overlooked. Management clearly plays favorites with employees and talks down to residents instead of treating them with dignity and respect. The kitchen staff is extremely unsanitary and often handles food without gloves, which is completely unacceptable in any healthcare environment. It feels like management only cares about filling rooms and making money rather than the wellbeing of the residents or the workers who are struggling every day under impossible conditions. Families trust this place to care for their loved ones, but the neglect, poor hygiene, lack of staffing, and unprofessional behavior make it one of the worst assisted living and memory care facilities imaginable. Please don’t let your family come here . Ps- THIS IS NOT A FAMILY MEMBER , DO NOT ASSUME. DO BETTER.

I was devastated when my husband of 42 years was diagnosed with Alzheimers. I found The Canopy at Walden Woods now Alto after touring 11 other facilities. The Canopy was clean and new. What impressed me most was the loving, attentive care providers. The management and staff treated Tom like family. I always felt safe with Tom at the Canopy. He received wonderful care. I had a place where I felt I could talk with anyone and receive caring advice. It helped me for Tom to live at the Canopy. Janet McDonald, Florida Bar # 0286060

I came to visit Alto and did a walk through, the building is very beautiful, all staff were very friendly. Thank you for welcoming me.

Friendly, caring staff that go above and beyond to make their residents feel comfortable and well cared for. There are planned activities such as the popular daily bingo and morning movement exercises. In-house physical therapy and occupational therapy make it very convenient for swift and effective treatment. There are also monthly family nights where you can get to meet the team who personally cares for your loved one and offers a delicious meal to visiting families. The interior of the facility is clean, bright and modern and the memory care area was recently refreshed with beautiful, new furniture. Above all, the management team is fantastic and strives to address any questions and concerns swiftly and to find a resolution that everyone is happy with. If you ever find yourself facing the decision whether to place your loved one in a nursing care facility, The Canopy at Walden Woods should be your first choice!