Westport Place Health Campus

My father is here now we are two days in and this is a nightmare first day he didn’t get breakfast I called for two hours no one ever answered I had to drive there to get him food I brought him clothes that morning because the lay eggs on the day before while he was still at the hospital told me he would not be moved until the next day which they lied as soon as they got approval they moved him that night did not notify me they were moving him so I get in there to get him breakfast. Nobody answers the phone for two hours. I get every excuse that’s why that happened. I was gonna get him dressed. They asked me not to. They said oh T would like to come down and get him dressed and evaluate him. I waited 45 minutes. I didn’t tell them I had a doctors appointment to get to no one ever came so I got him dressed. He was sitting in shit. I asked him if he knew that and he said the guy just checked him before I got there told him that he was clean. He didn’t need to be changed so of course I had to take him to the bathroom and get him cleaned up. I get them all together and I leave. I’ll come back after my doctors appointment. He’s sitting in the chair, head down, drooling all over himself. I asked if he had had his medication and let me tell you at 10:30 in the morning, he was just getting his morning meds and he’s got Parkinson’s if he doesn’t get his meds on time this is what happens to drooling. I couldn’t get an answer so I get them in the recliner chair so he doesn’t fall out the floor get him situated. I leave again. He calls me at 7:30. He tells me he’s hungry. He hasn’t gotten dinner so here we go again facility for an hour and a half. Finally, some kid answers tells me he doesn’t know why he didn’t get a dinner tray, but he could offer him a sandwich. My dad is on a chopped up diet because he will choke. I’m like he cannot eat a sandwich so again I have to get in my car for the third time today. Drive up there and take him some food. I told them multiple times he has to have assistance eating so I had to stay there and make sure he ate. He was crooked in the bed. He said look how they threw me in the bed or his exact words so I got him straightened up I leave after talking to staff and Voice and how angry I am about this and I told him I’d be better off taking him home. I could save a whole lot of gas and trouble coming up here and I can do better than this at home by myself so here we are day two I call him first thing this morning. He hasn’t had breakfast at 8 o’clock I’m gonna have to again go up there. The lady across the hall has screamed all night long when I called my dad. I couldn’t even have a phone conversation with them because for 24 minutes all I can do is listen to this scream like something was wrong like a psych nobody ever responded to her. My dad‘s been up all night long listening to that this is not a unit so I am waiting for administration in the DON and we’re gonna have a powwow and I will call State. I will call OYG. I will call Medicare Medicaid. Everybody I can. None of this is acceptable.

I was there for approximately two weeks. My experience with the physical therapy department was wonderful. So helpful and really cared. I wish I could say the same about the rest of my stay. The room was drab, the toilet never worked (People were constantly having to come in and work on it and never did get it properly working), quite a few of the aides were disinterested, Especially when it came to helping me into the restroom and in getting someone to bring me my pain medications. The food was average but sometimes I got the wrong things. I would hesitate to recommend this facility except for their physical therapy department.

My mother is doing rehab here after foot surgery. I love this place for her! The nurses and assistants are kind and compassionate, the food is amazing and her care makes us feel good about leaving her at the end of the day. DONT HESITATE HERE!!

My mother was there for several days following a hospitalization. She routinely waited 30-45 minutes for someone to respond when she pressed her call button. On one occasion she needed help getting to the bathroom. 35 minutes after pressing her call button someone showed up, said she was not trained to assist her, and told her to just “go in the bed” and they would “clean it up later.” She later had to return to the hospital after a fall. No one ever called me or my father to check on her. After I reported these issues to a member of the sales team, no one in a supervisory role ever reached out to follow up. Based on our experience, I do not recommend this facility for rehab.