Wellmore of Lexington

My mother has lived at Wellmore for several years, and our family has had a wonderful experience. No community is perfect, and caring for seniors is incredibly complex, but what stands out to me is that the staff genuinely care. They work hard every day to accommodate residents' needs, provide comfort, and create a place that feels like home. Over the years, there have been changes in management, yet one thing has remained consistent: the caregivers and team members continue to go above and beyond for the residents they serve. My mother is happy here, feels cared for, and enjoys being part of the community. I often hear families focus on what isn't perfect, and while concerns are understandable, I think it's important to remember something bigger. No one will ever care for your loved one exactly the way you would, because they are your loved one. But there is a difference between perfection and genuine care. The staff on all levels at Wellmore truly do care. If you're fortunate enough to still have your parent's hand to hold, cherish that gift. Time with our loved ones is precious and not guaranteed forever. Instead of focusing only on what could be different, take time to enjoy the moments you still have together and appreciate the people who are helping care for them. For our family, Wellmore of Lexington has provided a safe, caring, and welcoming community, and we are grateful for everything they do.

My mother has moved into Wellmore Assisted Living in Lexington. We could not be more pleased with her care. Her apartment is beautiful and the staff are AMAZING! Every staff that she comes in contact with clearly cares about the people that reside there. The facility is gorgeous and eating in the dining room feels like a five star restaurant with delicious food. I love that families can make reservations and eat anytime with their loved ones. We chose to utilize the onsite medical staff, therapist, and pharmacy and that has gone so smoothly. I know my mother is safe and very well cared for. We love the all inclusive concept which takes the stress of deciding on needed tiers away. I go by every day and already see how welcomed and loved mom is. They also have the best weekly outings and activities. Our family had always dreaded the day she would need more care, but thanks to everyone at Wellmore they have made it go perfectly for both mom and all of our family. We are so grateful she will be able to live out her remaining years at such a wonderful home.

My grandmother was sent here after a fall. First off they picked my grandmother up from the hospital and had her trasported to the wrong rehabilitation home. We had no idea where she was for a few hours. Wellmore had a bed for her but at the last minute for some reason they didn’t!! We were not notified at all. After a few days at the other home she was finally transported to Wellmore which we thought would be a good place. During her time at Wellmore she was not bathed but one time. She has dementia and was not offered drink unless we ourselves provided her with water. Her diapers were extremely soiled down to her nightgown. Leaving her chapped and extremely irritated. To top it off we suspected she had a UTI. The staff at Wellmore assured us she did not. Using our better judgement we decided to take her to the hospital which in fact she did have a UTI along which an infection in her eyes. I would not recommend you send your loved ones here. The Humane Society treats animals better than these elderly patients are treated. This is written by the loving family of Mary Nan Bannister.

If you’re considering this facility, start by reading the 1, 2, and 3 star reviews. That reflects our experience. My father was admitted mobile. During his stay, he was not provided a cane, walker, or meaningful assessment. He had limited access to water, no real activity, and was kept in a room that was frequently uncomfortable due to HVAC issues, these HVAC issues where mostly staff turning the unit off or extremely high 76-78 despite elderly being miserable. The hallway felt like a sauna and was higher. More concerning was the level of care. When he asked for help, responses were slow or nonexistent. On multiple occasions, calls for assistance went unanswered. When staff did respond, the tone was often dismissive or belittling, as if basic care needs were an inconvenience. At one point, he was not allowed to get out of bed without assistance, yet assistance was not provided in a timely manner. A family member had to go find staff just to help him up. That is not rehabilitation. We also witnessed other patients being denied water or spoken to in ways that lacked basic empathy. The overall environment felt understaffed and disengaged. If your family member is here, do not assume they are being properly cared for. Show up, stay, observe. We removed my father and brought him home. Within hours, his mood improved. He is moving, hydrating, and doing better without the level of neglect we experienced here. I would not recommend this facility for rehabilitation.