Watercrest at Kingwood

I am beyond upset with this place. The staff cannot get their stuff together. They lie they don’t communicate and they are absolutely incompetent. First they quote incorrect prices second, they withhold medication, third they give incorrect information to residents. There are only one or two ladies who work here that are a pleasure to speak to the rest of them, can’t even bother to crack a smile

So much fun with so many activities/games. Happy hour Thursday’s is always fun as well. Friendly environment, friendly staff and friendly tenants. If you’re retired and want to live almost carefree, Watercrest is where you want to live! 🤭

Toured this place with my Nana. She didn’t move in, she needed a skilled care place. But Watercrest was really nice. The sales ladies were so nice and very considerate with Nana. Definitely would refer others to this place.

I am so sorry to have a need to write this review because we really enjoyed our stay at Watercrest of Kingwood. My wife and I were guest at this location. I, recovering from heart surgery and my wife from several recent hospital stays. It's a wonderful place, safe, quiet and has great employee's. We moved into our apartment as the previous guests were moving out. We had to wait while they finished their move out and the maids cleaned the apartment. When leaving, we gave notice as required and turned in our keys and security fobs (2 with $100. deposit each). We were told we would receive this deposit back in 10 days to 2 weeks. It is now 10 weeks later , and for some reason the business manager, Lindsey Leflore , refuses to return the deposit. I have called and left messages been by the location but she will not come out to talk to me, sends message via front desk that she is investigating it. I finally called another location and was told they always return the deposit with i two weeks. I finally sent her a message to tell me if she was going to refund the money , if so when, if not, why, still no answer. I had no other choice but to write this review. This is a great place, just has a difficult business manager for some reason. It's not a lot of money, but it's my money. 2/25/25 Another month, still no money! Got a phone call asking if I had received the check, of course I have not received their check, if I had I would have cashed it! When moving, I left my new address and ph. number and mentioned I was only moving a short distance away and could stop by and pick up the check if they wanted me to, if the check had been mailed to this address I would have received it. all of this for $200. William Morgan Previous guest.