Vitality Living West End Richmond

I want to give a heartfelt shout out to our administrator (Shelley Johnson), our front desk team member (Kendra), and our Activities Director (Emma) for going above and beyond during my recent medical emergency. Shelley and Emma even took the time to drive after-hours to my medical appointment when I needed it the most. Their kindness, compassion, and willingness to step in during a critical time means more to me than words can express. Thank you, Shelley, Emma, and Kendra for your outstanding care and support. I’m truly grateful for everything you did for me. You made a difficult situation much easier, and I’ll never forget your generosity.

I stayed here for respite care. This facility is clean, smells lovely, and provides exceptional care!! Kendra at the front desk is knowledgeable and always willing to assist! Even the food is good. Look no further for great care!! My favorite aides were on different shifts, so I always had someone to talk to!! On 7-3,Dana was amazing and on 7-11, Marqui was incredibly helpful!! I love that the administrator, ShelleyJohnson, was always visible in the facility and available for conversation. The director of wellness, Darlene Baldwin, was also visible throughout the facility and is accessible to patients. All in all, my stay was pleasant and I would definitely return if needed. I highly recommend this assisted living facility!

My mom is receiving great care in the second floor memory care unit. It is small and quiet. It is the perfect place for her at this stage. Rosalyn and Yolanda did a wonderful job bed bathing her and putting on moisturizer. I thought she came out of a spa. The rest of the staff is equally caring with her at this difficult time while she is bed bound.

As a healthcare provider, I often get a behind-the-scenes look at the facilities I visit. I have the opportunity to observe how staff interact not only with residents but also with other members of the healthcare team. My experience at The Berkeley at Short Pump has been nothing short of positive. The staff genuinely care. I've seen firsthand the warmth and respect they show to residents and to one another. Their kindness and attentiveness help create more than just a place to live — they’ve built a real community. You can see it in the friendly smiles, in the way they respond to needs, and in the positive atmosphere that surrounds both staff and residents. I’ve had the pleasure of joining in on activities and getting to know some of the residents myself — and it’s been a truly rewarding experience.