Trustwell Living of Raytown

Trustwell Living Raytown is a wonderful place to call home. Everyone who works there gives their all every day to deliver the best living experience anyone would want for their loved one. Their Executive Director has worked in this community 10+ years and gives her heart and soul into everything she does to help our residents thrive. Their apartments are the largest in the area and they even offer two bedroom apartments with two bathrooms for couples or family to live together if desired. They also offer shared accommodations to help those on a limited budget and Studios. It’s a must see community to explore for your loved one.

My brother lives here and I visit him at least once each week. I am extremely impressed with ALL the staff-they are always upbeat and seem like they enjoy their job. Special Accolades to Katrina (don’t know her last name). She must be responsible for a lot of the “smooth running” of Trustwell! When I see my brother, she makes time for me. I’m guessing she’s in charge of a lot of what goes on there. I hope they realize how valuable she is to the organization!!!

People are more likely to post a bad review, than a good review. I had to give this some serious thought, before I posted. There are so many things that are good, but the less than satisfactory ones outweigh those, when you are advocating for a friend or family member's care. First off, there were many things discussed with their "sales/marketing" person before move in. I wasn't aware that there are independent living people there, assisted living people, and some who have transitioned to hospice during their stay. An outside hospice agency comes in to supplement the Trustwell team. Maybe, team isn't the right word. In less than 6 months, the facility has lost their director, full time nurse on staff, and several of their longer term employees (longer term was still less than a year). The pretty picture that was painted, definitely has some cracks. Expectations of care have not been met. I have had a private meeting with the interim director and the full time nurse (who was splitting her time between two facilities). I'm trying to be patient, as I wait for them to address my concerns. At this point, I would like to give kudos to some of the staff. Jayla is one (if not the only) long term nursing staff still there. She is always welcoming, and offers help, even on days she's stretched to the limit. I feel comfortable, when I know she is taking care of our loved one. The second person is Trey. He works in the dining room. He's a hard working young man, who greets everyone with a smile, and often a hug. His actions reflect empathy, and he goes out of his way to make sure that mealtime is enjoyable for the residents. I hope in the near future, that I will be able to add stars to this review.

My Mother has been living at Trustwell since October 25, 2024. It has been quite a journey getting my Mother acclimated to her new living accommodations at Trustwell. My Mother has formed a very, very close relationship with 3 of the staff members. My first person I would like to give major kudos to is Kayla Crider. I am giving her 5 stars, she actually deserves 50 plus stars for the great care she gives my Mother. She is always on time with her medications, kind, loving, encouraging and so very supportive to not only my Mother but to me. She treats my Mother as if she were her own Grandmother. She gives her hugs and is always attentive to any need she may have. When my Mother gets new prescription orders she makes sure the rest of the staff is made aware of the changes. Kayla is an outstanding employee and works very hard to ensure every resident is treated with respect, dignity and loving kindness. Let me say this, if Kayla were to open her own assisted living facility, my Mother would be moving out of Trustwell and in to her facility. When Kayla Crider is working my Mother is always in a good mood. She lights every time she sees Kayla. I hope that Trustwell Managment realizes how valuable this beautiful and talented lady is to this place. We love Kayla and we have adopted as part of our family.