Truewood by Merrill, Riverchase

My folks have lived here over a month and are making friends and enjoying the meals and activities. It is a nice place although we did have issues with the emergency call buttons not working it was promptly addressed and remedied. As long as those problems do not return this will remain an enthusiastic 5 star review!

My 82 year old mother who had been living an independent lifestyle needed to be in an assisted living facility. It was best that my wife and I move mom from Katy, TX to a facility closer to our home in Birmingham. This whole move came about very quickly so while looking for a facility I was very happy to find Truewood by Merrill Riverchase. Alena the Marketing Director was my initial contact and understood the urgency of placing my mom in their care and was extremely helpful getting everything set up for my mother. She always answered my texts and returned my calls, even while on vacation. I scheduled a tour of the property with Alena and when my wife and I arrived, the General Manager, Eric met us in the lobby and took us on a tour of the property, showing us the various activity areas, the courtyards and dining hall. It was lunchtime and while going through the dining area, I was very pleased to hear all of the talking and laughter, not to mention, the food smelled delicious! Eric took us into a unit that was available, but the unit was not what my mom wanted, so he and his team jumped through hoops to find a suitable unit. They were even willing to clear out the model unit if needed. In the end, a room nearing completion after a renovation could be made ready early and Lawrence, the property maintenance manager promised it would be ready for move in by the time we were planning to arrive from our long drive in from Texas. We arrived late and were greeted by four wonderful staff members; Deena, Gloria, Meisha and Debra who helped my mother from the car to her wheelchair and then on up to her new apartment, which was completely finished as promised. My experience, from initial contact and subsequent conversations with Alena about the property, terms, units, pricing, medical question, etc, along with the property tour with Eric and the review and signing of agreements was very quick, professional and organized. My mother is very happy with the look and feel of the property, her care, the staff, food and activities. I am very impressed and will recommend Truewood by Merrill Riverchase to families needing to place a loved one in a facility such as this.

I recently had the pleasure of visiting Truewood, and I was thoroughly impressed with the entire experience. The facility is modern, well-maintained, and offers a comfortable, welcoming atmosphere. The staff is outstanding—friendly, attentive, and genuinely caring. They take the time to get to know residents and their families, ensuring that everyone feels valued. The food is another highlight; it’s not only delicious but also diverse and nutritious, catering to different tastes and dietary needs. Overall, Truewood provides a wonderful environment, and I highly recommend it for anyone seeking a top-notch senior living community.

I cannot speak highly enough of Truewood by Merrill Riverchase. From the moment you walk through the doors, the warm and welcoming atmosphere immediately makes you feel at home. The staff are genuinely caring and attentive, always going above and beyond to ensure the residents' needs are met with compassion and respect. The facilities are beautiful, clean, and well-maintained, creating a comfortable and inviting environment. The activities offered are diverse and thoughtfully planned, ensuring residents have plenty of opportunities to stay engaged, active, and social. Whether it's a group outing, a fitness class, or a creative workshop, there’s something for everyone to enjoy. The dining experience is another standout feature—delicious, nutritious meals prepared with care. It’s clear that a lot of thought and effort goes into creating a dining program that residents genuinely look forward to. Truewood by Merrill Riverchase also provides peace of mind for families. Knowing that your loved one is in a safe, supportive, and enriching community is invaluable. If you’re searching for a place where your family member will truly thrive, I wholeheartedly recommend Truewood by Merrill Riverchase!