Thunderbird

Elegant, warm, and economically astute. I've been here about a month and enjoy it more daily. The centrally located koi pond, recently appointed by new manage and ownership, is a relaxing and invigorating delight. There is a splendid lit path at night. Staff at all levels has been exceptional. People general seem happy to be here. I looked at alot of places and this is equally a $4000.00 place in Scottsdale. The area here is pleasant and across the street from Banner Thunderbird Medical Center and hospital. Alicia at the front desk is amazing and a rarely seen resident advocate de facto. Natalie in Dining is also a gem. Mike Brown at CEO seems to have revitalized my home. Also thanks to New Day Lifestyles...Julia and Ramie...for dragging me over from mesa several times..God knows why I thought...now I thank them and understand! Go Steelers! And last but not least comes the little Sheba of Redwood City, the Dynamo of Thunderbird, the Fatima of Family Advisors Kaaaattttyyyyyyyyy S.

Katey was great and made the whole experience so much easier. I reviewed and toured several living centers and I felt like Katey really listened. After I selected Thunderbird she and her team continued to be attentive and helpful which showed it wasn't just a sales pitch but a place that was really going to make sure my mom was comfortable and taken care of.

Horrible service! I came in because I wanted to schedule a tour for my grandparents. There was a girl at the front desk by the name of Jaela or jailynn this was a couple weeks ago . who totally ignored me, her head was down in her phone and she walked off to the back before even greeting me. And we she came back to the front desk she gave me an unsettling stare and said do I need something. I told her I would like to meet with someone for pricing and a brochure, she said one moment walked off, possibly to help someone else and came back and said they were on lunch and to just leave a message. That alone made me not want to see the place. She is working with seniors and she doesn’t know anything about customer service. I told her I will try another time. But I wouldn’t recommend this place . her attitude made me feel that my grandparents would be unsafe!

I’m just a witness here, but I felt this needed to be said. I work in customer service myself, so I understand how important it is to treat people with patience and respect. While I was helping one of my customers, the driver Gary came in and gave her attitude because she wasn’t back to the bus “fast enough.” This customer has mobility and vision issues and was clearly doing her best to get to the front. Instead of showing patience or offering a helping hand, he told her she “should’ve been back 10 minutes ago” and then said, “Do you need me to call a ride for you?” as if he was ready to leave her behind. I stepped in to help her get onto the bus while he just stood there and watched. He didn’t say thank you or offer any kind of kindness in the moment. Multiple employees around me noticed and shared the same reaction — it was uncomfortable to witness. Someone in his position should be held to a higher standard. Showing patience, respect, and basic human decency isn’t optional in this line of work — it’s the bare minimum.