The Watermark at Vistawilla

I want to take a moment to recognize Shanece the Director of Nursing for the building for her exceptional care and leadership she demonstrates every single day. From my point of view as a family member I can confidently say that her dedication goes far beyond what is expected in her role. Shanece cares for my mother with a level of patience compassion and professionalism that gives our entire family peace of mind. She treats every resident as if they are her own family and it truly shows in the way she speaks to them checks on them and advocates for their needs. What stands out most is her work ethic and unwavering commitment. I constantly see her running the building stepping into multiple roles and even working extra shifts when staff call out. I honestly do not know how she manages to balance it all but it is clear that she gives her absolute best every single day. Her presence sets the tone for the entire facility with steadiness calmness and a true focus on solutions. From an operational standpoint Shanece is the kind of leader any organization would be proud to have. She is dependable proactive and always willing to go the extra mile to ensure both residents and staff are supported. You can truly feel the difference in the building when she is there. Shanece is an exceptional asset someone who embodies integrity leadership and genuine heart in everything she does. My family is deeply grateful for her work and this facility is stronger because of her. Thank you For everything you do We noticed even when no one else You are highly appreciated.

My sister and I moved my mother to The Watermark at Vistawilla from an independent living environment about a month ago. We have been impressed by the very friendly staff and my mom has enjoyed the food and amenities as well. My sister has eaten with my mom on several occasions and has also commented that the food is very good. We have been impressed with the servers who are always very friendly and smiling. On the occasion I had dinner with my mother, we noted how the servers interacted so kindly with us and the other residents. I believe this interaction to be of great value and critical for anyone but particularly for the elderly. We are grateful for their kind, friendly service. I have also had several interactions with the receptionists and med techs who are very helpful and quite pleasant. My most recent interaction was with Shanece, the memory care program director, who provided excellent friendly customer service in a prompt professional manner with great communication and follow up. Finally, the facility is very well appointed with a clean, comfortable, up to date decor. Kudos to The Watermark for creating a friendly culture that provides a warm caring environment for folks in need of assisted living!

I had a very unique situation where I live in Australia, and my father, who was needing an immediate placement in a facility, lived in Orlando. After speaking with over 50 facilities and most giving up on me because of our complicated situation, I had a very clear answer to where my father belonged. Suzette, the Sales Director was extremely patient with the complication of timezones, always had an answer to my concerns, and helped guide me through this difficult process. It was a miracle, and I'm extremely thankful for her and the team at The Watermark. The move-in process was so smooth, and everyone on the faculty knew my name and helped me out. My father is in memory care, and moved into a studio apartment. It was so spacious! His place easily fit a full-sized bed, big comfy chair, nightstand, dresser, and bookcase. All with floor room to easily walk through with a walker. I was impressed. I knew it was going to be a nice apartment, but not this nice. When my dad moved in, after eating lunch and returning to his apartment, he sat on his bed, looked at me with a huge smile, and said "I'm home :)" I haven't seen him this happy and stress-free in over a decade. I couldn't be more thankful for The Watermark, and everything they've done for us. I can finally breathe again, and know my dad is in great hands.

We had a family member reside at Watermark at Tuskawilla for over 3 years. This AL community works diligently to engage the residents in a wide variety of activities and events. When we retired and moved out of town, she was very disappointed because she had become so content and happy with her Watermark residence and family.