The Village of Southampton

Our experience at this assisted living facility was extremely disappointing and frankly unacceptable. The overall level of service from the staff is severely lacking. While there are a few individuals who will respond when approached, even they provide only the bare minimum and show little initiative to genuinely assist residents or their families. A major concern is the complete absence of accountability. Staff repeatedly redirect you to someone else rather than taking responsibility, creating a frustrating cycle where no one actually helps. It is entirely possible to spend hours at the help desk without seeing a single staff member available. We went from floor to floor, checking multiple stations, only to find them unattended. Meanwhile, employees who are present appear disengaged—often sitting in the lobby on their phones instead of attending to residents or visitors. When assistance is finally provided, the attitude is frequently dismissive and unwelcoming. Questions are met with minimal, surface-level answers, with no effort to offer further guidance or ensure that concerns are fully addressed. For a facility that charges such high fees, the level of care and professionalism falls far below expectations. There is a clear lack of attentiveness, urgency, and compassion toward the people who depend on this service. I would not recommend this facility under any circumstances. It is deeply concerning to see such poor standards in a place responsible for the well-being of vulnerable individuals.

I recently had the privilege to visit this lovely retirement home and was impressed with what it offers. Firstly, stepping into this building, you don’t feel like you are in a retirement home. It smells and feel more like a hotel. The services that were provided were specially designed and catered towards each individual where they were treated as VIPs of a hotel. They don’t just sell you a place to live. It’s a lifestyle in a safe and luxurious environment. It is modern, with high ceiling and extremely clean. There’s a cinema, pool. Salon, gym, restaurant and great views.

We love living at The Village of Southampton. The people who work here are fantastic and very helpful. The food is outstanding! The building is wonderfully planned and the apartments are lovely. And, it’s close to Rice Village. We also have delightful people living here with us! Mike and Joyce Bradshaw. This is a sunrise that we photographed from our building!

My mother lives here. This used to be a great facility until they appointed a new GM. First name is Meaghan. I have tried numerous times to reach her without success. Residents must now be in their rooms to get medicine rather than being social which is so important to older residents! As a result, my mom didn’t receive her blood pressure meds for two days and her BP skyrocketed to 180. Tonight, after we took her to dinner, she was locked out of the facility at 7:45! This place is a mess and is being woefully mismanaged for the benefit of the GM rather than for the residents. My mom has many friends here but if something doesn’t change immediately, we will have to look at alternatives. I can’t have some bureaucrat risking my mom’s health to cover her butt because of HIPPA. It is unsafe for residents to not receive meds and be locked out for “safety”. Certainly not the safety of residents. The potential liability they are taking on is astounding. UPDATE: I spoke with Megan and Stacy. They worked with me to allow my mom to take meds in the main room and they will show my mom how to get in the building when it’s locked. I was thankful for their responsiveness and look forward to my mom being happy with her living situation once again.