The Village of Meyerland

My mom has lived here for nine years. The staff is very nice and helpful. It's a warm, caring and nice facility. The communication, which I feel is very important, is good; and I appreciate that they are responsive. My mom has made some special friends there. I'm glad she's there!

**★★☆☆☆ — 2 stars** My mother lived at The Village of Meyerland for a few weeks before she died. Some of the people there were very good to her, and I'll name them. But the operation around those people failed her, and families touring this community deserve to hear how. On that last Sunday I spent the entire day with my mother. She was herself — talking, engaged, good company. I came back Tuesday evening for dinner and found her at the dining table having obviously suffered a stroke. It was apparent to me within seconds. When I said she didn't look right, the waitress told me she was "just getting used to her new surroundings," and that "she was like that yesterday, too." At the hospital that night, the physician told us the stroke had occurred more than five hours earlier. The following day the nursing staff gave a different account — that she had been fine Monday and fine Tuesday morning. I can't reconcile those two versions, and I won't pretend to know which is accurate. What I do know is that someone got my mother up that morning, dressed her, and walked her to the dining room, and no one on staff treated her condition as an emergency until her son arrived at dinner. She never recovered. She came back here after a week in the hospital, on hospice, and died a few weeks later. **The people who were good** Myra and Jessica were genuinely caring, hardworking, and kind to my mother and to our family. They are good at what they do and there were other good support staff in this building, and I don't want their work buried under the rest of this. The community itself is clean, well maintained, and presents as a premium place to live. **It is understaffed, and that is the thread through everything** Press the pendant call button at night and you wait. Ten to fifteen minutes was routine. One time when I needed a hand to turn mom, it was more than 25 minutes. My wife or I were there for most of every day at the end, and much of the hands-on care was being provided by hospice, or by us — while we paid the community an additional $3,000 a month to provide it. The staff are not the problem. There are not enough of them, and the ones who are there are stretched across too many residents to catch it when something has gone badly wrong. **It runs like a business first** Two days after my mother returned from the stroke hospital, her care assessment went from $1,100 a month to $3,000, on top of $6,300 in base rent. Two days - cold, business, just a new number. Last week the monthly payment was rejected, because my mother's account had been closed after her death. I called, explained the situation, and asked for a couple of weeks and to please send and invoice. The answer was no. They wanted a check hand-delivered that same day. Food is unremarkable, which matters more than it sounds when meals are one of the few pleasures a resident has left. **The part that isn't only about this place** We were fortunate — we could afford $9,300 a month. I keep coming back to that. If this is what $9,300 a month buys in this country, I hate to think what people without means receive at the most vulnerable moment of their lives. That is not one company's fault. But it is what families are walking into, and no one tells you on the tour. Two stars. The building is beautiful and some of the people are wonderful. Neither of those things caught my mother's stroke.

I love living at village of meyerland! From the moment I first visited, everyone was welcoming and kind- it felt like home right away. Everyone is so helpful, warm and friendly and they’ve helped improve my life. I am a vegan and they respect all my dietary needs and give me delicious food. The Chef, KeKe, has gone above and beyond to make my dining experience terrific- I’m never disappointed in a meal. The location is convenient to medical appointments, and for my visitors from all parts of town. Its near restaurants, shopping and more which I love. Living here has been the best experience and I would recommend it for you or your loved one without any reservation. Nancy P.

My family and I visited The Village of Meyerland recently. Michael was very accommodating with our different schedules and happily showed us around the property. He was very enthusiastic and knowledgeable, and the level of caring shows with his team. Everyone we encountered, employee or resident, all were very friendly and welcoming. The property is beautiful and well-maintained and it's clear that they really care for their residents.