The Village Health & Rehabilitation

My family member was there for about two weeks. I'm a doctor. There are a lot of pros and a lot of cons about this place. They have a lot of staff that seem to care about the patients. All of the staff are very nice. Many of the nursing assistant and other staff do not seem well trained. But, the nurses and PT/OT teams seem good. They serve the patients three meals a day but the food is terrible. If you're assigned Dr.Brown, and you need to physically see her (or speak to her)- you can forget about that! The care is via the "telephone game". Someone will relay the message. The outside grounds are lovely. Housekeeping is understaffed.

How fortunate for me, I was placed here for rehab. Therapy, both physical and occupational was extremely attentive and helpful. All the staff is knowledgeable, friendly, and concerned. You're a human not a number. They call you by name. For me, they seek to meet your needs. If I ever need care again, I hope I get to go here again. Thanks to everyone I had a chance to interact with.

If I could give zero stars, I would. My mom was sent here for rehab after being in the hospital for two weeks. She was supposed to receive therapy to help her walk again, but that never happened. She often had to ask just to be taken for a walk, and even then, half the time no one showed up. There was essentially no physical therapy provided. Staff told her she couldn’t get out of bed by herself and had to use the buzzer for assistance to go to the bathroom. Yet when she buzzed, no one ever came. That is unacceptable care. This facility is not focused on rehabilitation or patient well-being. To make matters worse, they insisted she needed to stay another week — and I am 99.9% certain this was about billing her insurance, not about her recovery. This place is uncaring, unprofessional, and unworthy of the name “rehab.” They should not be caring for anyone!!!

This amazing establishment took excellent care of our 94-year-old mom recently as she recovered from a broken femur. We can’t thank them enough. The staff was incredibly attentive (I’ll commend each of them in a separate letter to the executive director). No task was too difficult for them, and they performed each task with love and a smile. I never felt that they felt rushed or overburdened, but rather that they had all the time in the world for our mom. She needed much help getting to the bathroom, as well as dressing and eating, but there was never a hint of frustration on the part of these caring employees. Their system for meds/food/physical therapy/enrichment, etc. seemed very organized, not at all haphazard. We never felt as though our mother was falling through the cracks. They even gave her hand massages with lavender lotion. I simply couldn’t get over it. The facility was clean and tidy, and the food was balanced and appealing. One very impressive and comforting aspect was the warm welcome we received at the front desk every time we arrived, from Joe Chapman, Reception Manager and Executive Assistant. We had many questions, never having experienced such a place, and he always took time to answer them, all the while caring for residents who of course also had needs! Thank you Joe! We couldn’t be more grateful, and recommend the Village Health and Rehab Center wholeheartedly.